PDF loads elements extremely slowly

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IBG_Ra
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Posts: 8
Joined: Tue Apr 10, 2018 7:11 am

PDF loads elements extremely slowly

Post by IBG_Ra »

Hi together

I have a PDF that contains a CAD drawing. When I open the PDF in PDF-XChange, the complete content loads very slowly. First I see only a white window. After a few seconds I see the rough outline of the plan. Then gradually more and more elements are displayed. Until all elements are completely displayed, it takes several minutes.
When I open the PDF in Adobe Reader, all elements are displayed directly.

Does anyone know this problem?
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Tracker Supp-Stefan
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Location: London
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Re: PDF loads elements extremely slowly

Post by Tracker Supp-Stefan »

Hello IBG_Ra,

First can you please go to Help -> About inside the Editor and let us know the build you have installed on your end.
Then if it is the current latest version - can you please send us a copy of the file (over e-mail if confidential) - so that we can take a look?

Kind regards,
Stefan
IBG_Ra
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Posts: 8
Joined: Tue Apr 10, 2018 7:11 am

Re: PDF loads elements extremely slowly

Post by IBG_Ra »

Hi Stefan

In the meantime i was able to contact your support and Dimitar Djongov is working on the problem.
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Tracker Supp-Stefan
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Posts: 17820
Joined: Mon Jan 12, 2009 8:07 am
Location: London
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Re: PDF loads elements extremely slowly

Post by Tracker Supp-Stefan »

Hello IBG_Ra,

Thanks for doing so! Let's continue the communication over e-mail if the file is sensitive!

Kind regards,
Stefan
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