Incorrect Document Creation Date
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Incorrect Document Creation Date
For the last month, I noticed when I create/modify a document windows 10 file explorer says the document creation date is 2007. I even updated the program to the latest version 9.3.361.0 and still running into the same issue.
- Paul - Tracker Supp
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Re: Incorrect Document Creation Date
HI holthelper,
I believe this is handled by Windows, not us. You should see the same regardless of whether you use our software or another like notepad:
What time is your PC clock set to? Is it the current date or 2007...
I believe this is handled by Windows, not us. You should see the same regardless of whether you use our software or another like notepad:
What time is your PC clock set to? Is it the current date or 2007...
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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Re: Incorrect Document Creation Date
Im generating a report and I print using the pdf xchanger lite printer driver and that document creation date is correct. Once I open that document in the pdf xchanger editor and make changes then save that document, the new modified documents creation date is 2007.
- TrackerSupp-Daniel
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Re: Incorrect Document Creation Date
Hello, holthelper
Thank you for the image, I notice that unlike my documents, your has the online property, is the drive you are saving this file connected to a cloud service, such as google drive, or OneDrive? Perhaps the online server settings that file is synchronized with are incorrect, and that is automatically changing the displayed date. I have 2 tests for you.
1. Please try creating a new document using our Editor directly, instead of trying to modify an existing one that was created another way, is the timestamp still incorrect?
2. Please try creating a new file, and saving it to a different directory, one which is not synced with this cloud service (or one which does not result in the file having a "online" value in the "offline status" or "availability" properties). Again, is the timestamp still incorrect in this case?
Kind regards,
Thank you for the image, I notice that unlike my documents, your has the online property, is the drive you are saving this file connected to a cloud service, such as google drive, or OneDrive? Perhaps the online server settings that file is synchronized with are incorrect, and that is automatically changing the displayed date. I have 2 tests for you.
1. Please try creating a new document using our Editor directly, instead of trying to modify an existing one that was created another way, is the timestamp still incorrect?
2. Please try creating a new file, and saving it to a different directory, one which is not synced with this cloud service (or one which does not result in the file having a "online" value in the "offline status" or "availability" properties). Again, is the timestamp still incorrect in this case?
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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Re: Incorrect Document Creation Date
The moment you mentioned cloud made me think that the document is actually on a NAS and since we had a power outage about a month ago, the NAS controller must have a bad cmos battery and the time reset to 2007. Never thought that deep about it.
Problem is solved, thank you!
Problem is solved, thank you!
- TrackerSupp-Daniel
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Re: Incorrect Document Creation Date
Hello, holthelper
Glad that mention could jog the memory!
Kind regards,
Glad that mention could jog the memory!
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com