Error during PDF to TIFF convertion
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Error during PDF to TIFF convertion
Dear reader(s),
During batch conversion (PDF to TIFF, 300 files) I get the following error code. What does this mean and is there a solution to this?
Thanks in advance,
Bas
During batch conversion (PDF to TIFF, 300 files) I get the following error code. What does this mean and is there a solution to this?
Thanks in advance,
Bas
Last edited by basje379 on Thu Mar 03, 2022 7:24 am, edited 1 time in total.
Re: Error during PDF to TIFF convertion
Hi
Could you please export the tool you are using, attach it here or send to support. Right click -> export selected tool.
Best regards,
Could you please export the tool you are using, attach it here or send to support. Right click -> export selected tool.
Best regards,
Denis Oleksenko
Software Developer
Tracker Software Products (Canada) LTD
Software Developer
Tracker Software Products (Canada) LTD
- Paul - Tracker Supp
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Re: Error during PDF to TIFF convertion
Hi basje379,
thanks for the post and report.
In addition to what Denis asked, can you also check if this is happening in the latest version of PDF-Tools. The current version is 9.2.359.0 and we need to know if this issue is present in this build. Can I ask you to check the version you are running, use Help the About to see what you are running now:
If it is anything older than 9.2.359.0, please then use Help then Check for Updates to get to 9.2.359.0 and let us know if the issue persists?
regards
thanks for the post and report.
In addition to what Denis asked, can you also check if this is happening in the latest version of PDF-Tools. The current version is 9.2.359.0 and we need to know if this issue is present in this build. Can I ask you to check the version you are running, use Help the About to see what you are running now:
If it is anything older than 9.2.359.0, please then use Help then Check for Updates to get to 9.2.359.0 and let us know if the issue persists?
regards
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Re: Error during PDF to TIFF convertion
Hello Denis and Paul,
As far as Denis' question is concerned: I don't understand what you exactly mean. Could you rephrase the question?
Thank you,
Bas
I added the current version I'm using. When I click help, I can't find an option to update to a more recent version. Maybe cause the software is running on a company network and I'm not the administrator?As far as Denis' question is concerned: I don't understand what you exactly mean. Could you rephrase the question?
Thank you,
Bas
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- Paul - Tracker Supp
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Re: Error during PDF to TIFF convertion
Hi basje379,
much depends on your license here. We don't post keys on the forum because it is public, so can I ask you to send the key you are using to support@pdf-xchange.com and I will confirm that you have a license for the latest build. From what I am seeing I believe your company has a PDF-XChange Pro license that is valid for the current build.
If you can run an installer then running this should get you updated to the current build: https://downloads.pdf-xchange.com/ProV9.x64.msi You may need your IT involved, but we do need to confirm that the issue is still present in the current build.
Regards Denis' request, he is asking you to export the tool you are using via this command:
It will allow you to select what Tools to export:
much depends on your license here. We don't post keys on the forum because it is public, so can I ask you to send the key you are using to support@pdf-xchange.com and I will confirm that you have a license for the latest build. From what I am seeing I believe your company has a PDF-XChange Pro license that is valid for the current build.
If you can run an installer then running this should get you updated to the current build: https://downloads.pdf-xchange.com/ProV9.x64.msi You may need your IT involved, but we do need to confirm that the issue is still present in the current build.
Regards Denis' request, he is asking you to export the tool you are using via this command:
It will allow you to select what Tools to export:
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Re: Error during PDF to TIFF convertion
I've sent the email. For Denis: using this tool. I exported it as shown by Paul, but cannot upload the file here since the format is not allowed apparantly.
- TrackerSupp-Daniel
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Re: Error during PDF to TIFF convertion
Hello, basje379
If you place the file within a "zip" folder you should be able to upload it here. Alternatively, you can email it to us directly.
Kind regards,
If you place the file within a "zip" folder you should be able to upload it here. Alternatively, you can email it to us directly.
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
- Paul - Tracker Supp
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Re: Error during PDF to TIFF convertion
Hi again Bass. You are using a license that does cover the latest build. This installer should work: https://downloads.pdf-xchange.com/ProV9.x64.msi
We do need to know if the issue is present in the current build.
Please and thanks
We do need to know if the issue is present in the current build.
Please and thanks
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Re: Error during PDF to TIFF convertion
Thank you, the IT people in my company will try to solve this with you further. I figured out what goes wrong: the conversion of a 3500 pages PDF-file crashes.
- Paul - Tracker Supp
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Re: Error during PDF to TIFF convertion
Thanks basje379,
when you say it crashed, do you get a message saying that? Is there any error message at all that you can capture and post here?
If it is crashing then the application would disappear from the Windows Task manager and following this KB should result in a crash dump. Can I ask your IT to look into this: https://www.pdf-xchange.com/knowle ... estigation and set up saving crash dump?
It will be large so you will most likely need to upload the dump files to our upload service as detailed here: https://www.pdf-xchange.com/knowle ... le-service
please and thanks
when you say it crashed, do you get a message saying that? Is there any error message at all that you can capture and post here?
If it is crashing then the application would disappear from the Windows Task manager and following this KB should result in a crash dump. Can I ask your IT to look into this: https://www.pdf-xchange.com/knowle ... estigation and set up saving crash dump?
It will be large so you will most likely need to upload the dump files to our upload service as detailed here: https://www.pdf-xchange.com/knowle ... le-service
please and thanks
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
- Paul - Tracker Supp
- Site Admin
- Posts: 6837
- Joined: Wed Mar 25, 2009 10:37 pm
- Location: Chemainus, Canada
- Contact:
Re: Error during PDF to TIFF convertion
Hi basje379,
we really do need the tool file. If you right click the tool you can export just that tool:
Secondly, we are very keen to know more about the crash. If it can be preproduced we want to fix this. Did his happen again or was that a one time occurrence?
regards
we really do need the tool file. If you right click the tool you can export just that tool:
Secondly, we are very keen to know more about the crash. If it can be preproduced we want to fix this. Did his happen again or was that a one time occurrence?
regards
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
- Paul - Tracker Supp
- Site Admin
- Posts: 6837
- Joined: Wed Mar 25, 2009 10:37 pm
- Location: Chemainus, Canada
- Contact:
Re: Error during PDF to TIFF convertion
Hi again basje379,
did you send the exported tool and I missed it? I have not seen it sent. We do need it to further the investigation. It should upload if zipped, if not please email it to support@pdf-xchange.com
please and thanks.
did you send the exported tool and I missed it? I have not seen it sent. We do need it to further the investigation. It should upload if zipped, if not please email it to support@pdf-xchange.com
please and thanks.
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com