OCR crashing

Discussion for the End User use of OCR in PDF-XChange Editor and Viewer

Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan

Post Reply
McLegume
User
Posts: 4
Joined: Wed Apr 21, 2021 12:53 am

OCR crashing

Post by McLegume »

Hi,

This morning I installed build 353.0 for PDF-XChange Editor v9.0. Now, I cannot OCR any document. The OCR tool crashed midway through its processing.

I've attached a screenshot of the OCR settings I'm using.

Can you please advise.
OCR settings.pdf
(417.11 KiB) Downloaded 164 times
User avatar
Dimitar - Tracker Supp
Site Admin
Posts: 1778
Joined: Mon Jan 15, 2018 9:01 am

Re: OCR crashing

Post by Dimitar - Tracker Supp »

Hello McLegume,

I tried to OCR a few documents using your settings, but my tests were successful.

Could you please send me one of your files so I can try to reproduce the issue on our end?

Also, could you please generate a crash DUMP file, by following these instructions, and then send it to us:

https://www.pdf-xchange.com/knowle ... estigation

Regards.
User avatar
Vasyl-Tracker Dev Team
Site Admin
Posts: 2352
Joined: Thu Jun 30, 2005 4:11 pm
Location: Canada

Re: OCR crashing

Post by Vasyl-Tracker Dev Team »

Hi McLegume.

We just reproduced the crash. Will try to fix it as soon as possible.

Cheers.
Vasyl Yaremyn
Tracker Software Products
Project Developer

Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.
McLegume
User
Posts: 4
Joined: Wed Apr 21, 2021 12:53 am

Re: OCR crashing

Post by McLegume »

Hi,

Many thanks for the status update; that's much appreciated. I will await further information from you!
User avatar
Tracker Supp-Stefan
Site Admin
Posts: 17824
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: OCR crashing

Post by Tracker Supp-Stefan »

Hello McLegume,

Did you try build 354 released last week? Is your crash still there?

Kind regards,
Stefan
McLegume
User
Posts: 4
Joined: Wed Apr 21, 2021 12:53 am

Re: OCR crashing

Post by McLegume »

Hi,

I just installed build 354. The OCR functionality now works. Hooray! Many thanks for your assistance with this.

Andrew
User avatar
TrackerSupp-Daniel
Site Admin
Posts: 8440
Joined: Wed Jan 03, 2018 6:52 pm

OCR crashing

Post by TrackerSupp-Daniel »

:)
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Post Reply