"Disappearance" of fonts

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drthmueller
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Posts: 1
Joined: Sat Feb 20, 2021 10:43 am

"Disappearance" of fonts

Post by drthmueller » Sat Feb 20, 2021 10:50 am

I have experienced the following problem(s) with the PDF-XChange Editor:

Working longer than about 10minutes with a PDF leads to a "disappearance" of all the fonts, the PDF seems to be empty then. I have to close and re-open the PDF and the fonts are visible again. After a while the fonts disappear again. :shock:
PDF.JPG
Thanks for any help!!!

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Tracker Supp-Stefan
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Posts: 14450
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Location: London
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Re: "Disappearance" of fonts

Post by Tracker Supp-Stefan » Mon Feb 22, 2021 12:49 pm

Hello drthmueller,

Can you please take a look here:
https://www.tracker-software.com/knowle ... estigation
And send us a dump file from the Editor when this happens?

You will need to upload that on our server, and then please send us an e-mail once you've done this to support@tracker-software.com with a link back to this forum topic so that we can assist you further!

Kind regards,
Stefan

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