Installer Error - I can't install PDF-XChange-Editor

[Merowinger]

Hello!

My computer crashed during the deinstallation of the last version of the PDF-XChange-Editor and now I can't install the new version anymore. The installer shows this message:

001.jpg

I tried some things before, including removing entries from the Registry but nothing helped. There should be nothing left on my PC from the last installation but it still doesn't work.

[TrackerSupp-Daniel]

Hi, Merowinger

If the system crashed during uninstallation, it is likely that some incomplete files are leftover causing windows to think it is still installed. The best way to resolve this would be to download the original installer for the version you previously had installed, and try to install/repair with that installer, then begin the uninstallation process again before running another installer.
If you are unsure which version you had installed previously, please email us directly so that we can try to help troubleshoot. You can contact our support team via support@pdf-xchange.com

Kind regards,

[Merowinger]

Thank you, I just wrote a mail to the support.

[Dimitar - Tracker Supp]

Hello Merowinger,

We received your message and we answered it.

Regards.