Outlook Addin creates Error SOLVED
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Outlook Addin creates Error
Build 332
When I start the "outlook addin", it ends up with am error "Failed to convert web page".
When I start the "outlook addin", it ends up with am error "Failed to convert web page".
PDF-X-Change Pro German
- Will - Tracker Supp
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Re: Outlook Addin creates Error
Hi Peter,
Thanks for the post - Can you please try build 333 and see if that helps?
https://www.pdf-xchange.com/downloads
Thanks,
Thanks for the post - Can you please try build 333 and see if that helps?
https://www.pdf-xchange.com/downloads
Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
- Paul - Tracker Supp
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Re: Outlook Addin creates Error
Hi Peter,
can you tell me if you have Intel Video on your system?
We have a known issue with the current HTML to PDF conversion for IE and Outlook. At the core of the known issue is that we use the WebKit libraries and there are some known issues with WebKit, OPenGL and Intel Graphics drivers. It affects users of the Outlook Add-In who use an Intel Graphics.
From what I understand, Intel are aware of the issue but have offered no fix in their drivers.
We continue to investigate solutions, including even looking into moving away from WebKit.
Could this be your issue?
can you tell me if you have Intel Video on your system?
We have a known issue with the current HTML to PDF conversion for IE and Outlook. At the core of the known issue is that we use the WebKit libraries and there are some known issues with WebKit, OPenGL and Intel Graphics drivers. It affects users of the Outlook Add-In who use an Intel Graphics.
From what I understand, Intel are aware of the issue but have offered no fix in their drivers.
We continue to investigate solutions, including even looking into moving away from WebKit.
Could this be your issue?
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Re: Outlook Addin creates Error
Hi Paul
I have Intel video, but it should be not in use because I have a Nvidia Geforce. For me it is OK when you know the issue and ist background; I will use the standard print-command which works fine with PDF.
Enjoy the weekend!
Peter
I have Intel video, but it should be not in use because I have a Nvidia Geforce. For me it is OK when you know the issue and ist background; I will use the standard print-command which works fine with PDF.
Enjoy the weekend!
Peter
PDF-X-Change Pro German
- Paul - Tracker Supp
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Re: Outlook Addin creates Error
Thanks for the understanding Peter!
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Re: Outlook Addin creates Error
Hi Paul,
I have the same problem. I have bought the program mostly to use it for the storage of outlook news including attachments.
I'm using Office 20019 and windows 10.
I would be fine to have a running software.
Peter
I have the same problem. I have bought the program mostly to use it for the storage of outlook news including attachments.
I'm using Office 20019 and windows 10.
I would be fine to have a running software.
Peter
- Dimitar - Tracker Supp
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Re: Outlook Addin creates Error SOLVED
Hello Peter,
We have a possible solution to this problem,
but this solution requires a manual update until we release a version 8.0.334.0 that includes it.
Until then, please replace this file:
WebKit.dll
that is located in this folder:
C:\Program Files\Tracker Software\PDF-XChange Standard
...with this DLL:
https://files.tracker-software.support: ... n3Nl5P8QlB
...and see if the problem is resolved.
Regards.
We have a possible solution to this problem,
but this solution requires a manual update until we release a version 8.0.334.0 that includes it.
Until then, please replace this file:
WebKit.dll
that is located in this folder:
C:\Program Files\Tracker Software\PDF-XChange Standard
...with this DLL:
https://files.tracker-software.support: ... n3Nl5P8QlB
...and see if the problem is resolved.
Regards.
Re: Outlook Addin creates Error
Hello Ditimar,
Thank you very much. It works
Best regards
Peter
Thank you very much. It works
Best regards
Peter
- Dimitar - Tracker Supp
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