V8 crashes

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hbr
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Posts: 1
Joined: Sat Oct 12, 2019 8:29 am

V8 crashes

Post by hbr » Sat Oct 12, 2019 8:49 am

I am a new user of PDF-XChange Editor V8 (licensed). OS is Windows 7 SP1. When I got several pdfs open in tabs and try to close the editor it crashes. When I try to close a tab it crashes sometimes. I reinstalled the software, but it did not help. Closing the editor with a single pdf loaded is okay.

Related problem or not: I tried to optimise several pdfs, and sometimes the optimised saved document failed to open afterwards, with my pdf reader reporting that it is not a pdf document. Optimising the original again usually worked.

A third issue occurred when I tried to install the software for the first time: The installer insisted in closing other software running, including Windows Explorer. After it did and the install was complete I had the pdf editor running, but no desktop any more. So it crashed Windows. I had to force a reboot.

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Dimitar - Tracker Supp
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Posts: 506
Joined: Mon Jan 15, 2018 9:01 am

Re: V8 crashes

Post by Dimitar - Tracker Supp » Mon Oct 14, 2019 7:50 am

Hello hbr,

Is it possible to tell us the exact version of your PDF Editor?

You can see that under the Main menu -> Help -> About.

Regards.

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