Printing Progress window issues

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galileo84
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Printing Progress window issues

Post by galileo84 »

Every time after I log on (after the computer locked itself) the Printing Progress window shows up. It cannot be closed unless I end the task or reboot the system.
Windows 10
2019-07-14 13_40_58-.jpg
galileo84
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Re: Printing Progress window issues

Post by galileo84 »

This is the task that needs to be killed:
2019-07-14 13_46_33-Task Manager.png
2019-07-14 13_46_33-Task Manager.png (6.41 KiB) Viewed 4239 times
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Will - Tracker Supp
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Re: Printing Progress window issues

Post by Will - Tracker Supp »

Hi galileo84,

Thanks for the post - Can you please advise on the specific release you're using? You can find this from the About tab in the printer's printing preferences.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
galileo84
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Re: Printing Progress window issues

Post by galileo84 »

PDF-XChange Editor Plus
Version 7.0 (Build 327.1)
(Oct 24 2018; 14:23:48)

Hope this helps.

Thanks !
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Will - Tracker Supp
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Re: Printing Progress window issues

Post by Will - Tracker Supp »

Hi galileo84,

Thanks for that - Please try the latest release and see if that helps:
https://www.pdf-xchange.com/downloads

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
galileo84
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Re: Printing Progress window issues

Post by galileo84 »

Thanks Will.
I'll have my IT install the update and will let you know if the problem went away.

Thanks !
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Paul - Tracker Supp
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Re: Printing Progress window issues

Post by Paul - Tracker Supp »

Thanks galileo84,

looking forward to hearing the results.
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
galileo84
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Re: Printing Progress window issues

Post by galileo84 »

Unfortunately this did not fix the issue. It still persists.
Version 8.0, build 331.0
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Paul - Tracker Supp
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Re: Printing Progress window issues

Post by Paul - Tracker Supp »

Thanks for doing that.

We are not aware of any specific things that would cause that.

I would like to know if PDFSaver is loaded (showing in the Task Manager) before you lock the screen. Also, can you check for us whether the option to "Autounload" pdfsaver.exe helps?

Open the PDFSaver UI (find PDFSaver.exe in the Windows Start Menu) and check the box and set it to unload in say 30 seconds then test your lock screen.
image.png
regards
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
galileo84
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Re: Printing Progress window issues

Post by galileo84 »

Please see below.


Also, after further investigation; The window appears on my screen after I re-connect the laptop to the docking station.
Lenovo P52 / Thunderbolt docking station


image.png
galileo84
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Re: Printing Progress window issues

Post by galileo84 »

It has nothing to do with the log-in. I just verified this.

Disconnect from docking station
Closing lid of laptop
Wait 5 seconds
re-connecting to docking station
Opening the lid of laptop
>>> Printing Progress window appears on Desktop
galileo84
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Re: Printing Progress window issues

Post by galileo84 »

After testing with your settings; The window appeared for about 1 second and then disappeared again....
Will test a little bit further to fully verify if this fixed the issue.
Thanks again !
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Paul - Tracker Supp
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Re: Printing Progress window issues

Post by Paul - Tracker Supp »

Great news!

Looking forward to confirmation the issue is resolved.
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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TrackerSupp-Daniel
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Re: Printing Progress window issues

Post by TrackerSupp-Daniel »

Hello Galileo,

Many laptops will Sleep or Hibernate when the lid is closed, and automatically log back in when it is reopened (though most still prompt for the password). Is it possible that you have a logon script that attempts to print a specific file, or launches our PDFSaver utility during logon?

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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Support@pdf-xchange.com
galileo84
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Re: Printing Progress window issues

Post by galileo84 »

Paul,
Your post of Wed Jul 17, 2019 3:59 pm has solved my problem.

Thanks !

Please close
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Tracker Supp-Stefan
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Re: Printing Progress window issues

Post by Tracker Supp-Stefan »

Glad to hear that Galileo,

Cheers,
Stefan
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