Bad behavior when losing connection to file

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Location: Germany

Bad behavior when losing connection to file

Post by Seeker45 » Mon Jul 15, 2019 6:20 am

This relates to PDF-XChange Editor v 8.0.331.0 and, as best as I can recall, any previous version.
In a networking environment, e.g. when entering hibernation mode on the Laptop or other loss of network connection, PDF-XChange Editor may lose connection to open files. That's understandable.
However, the recovery when the connection is back needs to be improved. At this point, only closing or reopening are possible. The most critical option to retry (even better, just retry automatically when the document window receives focus) is missing.
This is very problematic for the following scenario: Working on a file in PDF-XChange Editor, including amendments. Network connection gets lost. PDF-XChange Editor brings up an error message, please see attached. All edits are lost because only closing or reopening as possible, despite the network connection already being back again.
I am not aware of any other professional program with this behavior that allows you to lose your work that easily. Please look into this.
Thank you.
Best regards

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Will - Tracker Supp
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Location: London, UK

Re: Bad behavior when losing connection to file

Post by Will - Tracker Supp » Mon Jul 15, 2019 10:18 am

Hi Seeker45,

This is something that we are looking to change. As I understand (though cannot confirm at this time), we're planning to add the ability to retry and save a local copy. Either way, the goal is that changes made do not need to be lost.

I understand how frustrating this can be and do appreciate your patience here!

If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.

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