crashes every time with text search + highlight

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hookedup1
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crashes every time with text search + highlight

Post by hookedup1 » Mon May 06, 2019 8:13 am

my PDF Xchange editor (v8, licensed) crashes every time i try to highlight something while text search (ctrl+F) is in progress.
doesn't happen when text search is finished.
but i often have to highlight things in the midst of searching, because the searching usually takes too much time.
please fix this... so so so frustrating... :(

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Dimitar - Tracker Supp
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Re: crashes every time with text search + highlight

Post by Dimitar - Tracker Supp » Mon May 06, 2019 8:26 am

Hello hookedup1,

Could you please tell us the exact version of the product you have installed on your computer?

You can see that under the Main menu -> Help -> About.

Regards.

hookedup1
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Posts: 5
Joined: Mon May 06, 2019 8:04 am

Re: crashes every time with text search + highlight

Post by hookedup1 » Mon May 06, 2019 8:29 am

Dimitar - Tracker Supp wrote:
Mon May 06, 2019 8:26 am
Hello hookedup1,

Could you please tell us the exact version of the product you have installed on your computer?

You can see that under the Main menu -> Help -> About.

Regards.
hi my version is 8.0.0331.0000

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Dimitar - Tracker Supp
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Posts: 435
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Re: crashes every time with text search + highlight

Post by Dimitar - Tracker Supp » Mon May 06, 2019 8:47 am

Hello hookedup1,

Looks like I'm unable to reproduce the problem at my end.

Is it possible to send us one of the documents with which you have this issue?

If it is possible, please send it to support@tracker-software.com

We need it, so we can investigate the reason for this issue.

Please DO NOT post your document here because this is a public forum!

Regards.

hookedup1
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Posts: 5
Joined: Mon May 06, 2019 8:04 am

Re: crashes every time with text search + highlight

Post by hookedup1 » Mon May 06, 2019 8:56 am

Dimitar - Tracker Supp wrote:
Mon May 06, 2019 8:47 am
Hello hookedup1,

Looks like I'm unable to reproduce the problem at my end.

Is it possible to send us one of the documents with which you have this issue?

If it is possible, please send it to support@tracker-software.com

We need it, so we can investigate the reason for this issue.

Please DO NOT post your document here because this is a public forum!

Regards.
sent it!!! please notify me when you solve it :( plz.

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Dimitar - Tracker Supp
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Posts: 435
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Re: crashes every time with text search + highlight

Post by Dimitar - Tracker Supp » Mon May 06, 2019 9:40 am

Hello hookedup1,

Thank you for the file.

We will make a few tests with it and get back to you.


EDIT: I have managed to reproduce the problem at my end.

I have forwarded your case to our developers for further investigation.

When there is development on this issue I will contact you.


Thank you for your patience and understanding while we are doing our best to solve the problem in the shortest possible time.


Regards.

hookedup1
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Posts: 5
Joined: Mon May 06, 2019 8:04 am

Re: crashes every time with text search + highlight

Post by hookedup1 » Mon May 06, 2019 11:41 am

Dimitar - Tracker Supp wrote:
Mon May 06, 2019 9:40 am
Hello hookedup1,

Thank you for the file.

We will make a few tests with it and get back to you.


EDIT: I have managed to reproduce the problem at my end.

I have forwarded your case to our developers for further investigation.

When there is development on this issue I will contact you.


Thank you for your patience and understanding while we are doing our best to solve the problem in the shortest possible time.


Regards.
thanks :)

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Dimitar - Tracker Supp
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Posts: 435
Joined: Mon Jan 15, 2018 9:01 am

Re: crashes every time with text search + highlight

Post by Dimitar - Tracker Supp » Mon May 06, 2019 11:54 am

You are welcome. :-)

hookedup1
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Posts: 5
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Re: crashes every time with text search + highlight

Post by hookedup1 » Wed May 15, 2019 12:32 pm

Dimitar - Tracker Supp wrote:
Mon May 06, 2019 11:54 am
You are welcome. :-)
anything yet?! :roll:

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Tracker Supp-Stefan
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Re: crashes every time with text search + highlight

Post by Tracker Supp-Stefan » Thu May 16, 2019 12:10 pm

Hello hookedup1,

We have made a ticket in our internal system for this problem:
#4783: Editor 331: Crashes every time when text is highlighted during search.
And it will be fixed by our dev team as soon as possible!

Regards,
Stefan

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