Fullscreen confirmation from command line problem  SOLVED

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kai_jh
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Fullscreen confirmation from command line problem

Post by kai_jh » Thu May 02, 2019 5:04 pm

I encounter the following problem after a recent update of PDFXChange Editor:

When I open documents via this link:
C:\Program Files\Tracker Software\PDF Editor\PDFXEdit.exe /A "page=1;fullscreen=yes" "C:\filename.pdf"

There is a security question popping up whether I confirm to open this document in full-screen. When I click "remember this choice" and "yes" the question appears again for the same file though. In past versions of PDFXchangeEditor this worked fine (I can not track the exact version numbers, but it worked for many years until a couple of weeks ago).

Thanks for resolving this
Kai

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TrackerSupp-Daniel
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Re: Fullscreen confirmation from command line problem

Post by TrackerSupp-Daniel » Thu May 02, 2019 7:13 pm

Hello Kai_jh,

Thank you for the report. I was not able to reproduce this in the latest build of the software. Can I ask you to ensure you are running build 331 of the Editor, and try once again?

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

kai_jh
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Joined: Wed Feb 05, 2014 2:18 pm

Re: Fullscreen confirmation from command line problem

Post by kai_jh » Thu May 02, 2019 9:30 pm

Hello Daniel,
yes, I am using the latest build. I have filmed the link, execution of the bug behaviour and About screen for you. Accessible for a few days at WeTransfer link: https://we.tl/t-2dKCkkkC4S
Thanks
Kai

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TrackerSupp-Daniel
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Re: Fullscreen confirmation from command line problem

Post by TrackerSupp-Daniel » Thu May 02, 2019 10:31 pm

Thank you for the video,
I was originally trying directly from the command line, however changing the parameters in a shortcut target as you have again seemed to work fine from this end.
This could be an issue writing to our appdata folder, can I ask you to try navigating to the following folder:

%appdata%\Tracker Software\PDFXEditor\3.0

In there, locate the History.dat file, please make a backup of this file, then delete the original and try your shortcut again.
Does this helps at all?
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

kai_jh
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Posts: 16
Joined: Wed Feb 05, 2014 2:18 pm

Re: Fullscreen confirmation from command line problem

Post by kai_jh » Fri May 03, 2019 12:05 am

Hi Daniel,
I tried the suggested action, but the behavior is unchanged. The history.dat is written again.
Further my use-case is also a command line driven approach (to be precise command executed from an AutoHotKey script). To be sure that it is not a problem from that end, and for visualization I reproduced the bug utilizing the windows link.
In the past PDFXchangeEditor worked fine on my system using both windows links and Autohotkey.
Thanks
Kai

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TrackerSupp-Daniel
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Re: Fullscreen confirmation from command line problem  SOLVED

Post by TrackerSupp-Daniel » Tue May 07, 2019 4:42 pm

Hello Kai_jh,

It took me a long while, but I finally managed to reproduce this, and I apologize greatly for the delay. It seems that this issue is caused by the option to "clear history on exit" when managing history and recents. Please check if you have enabled this option within the Editors Prefrences (Ctrl+K), under Documents > Manage History and Recents..."
image.png
I hope this helps!
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

kai_jh
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Posts: 16
Joined: Wed Feb 05, 2014 2:18 pm

Re: Fullscreen confirmation from command line problem

Post by kai_jh » Wed Jun 05, 2019 2:59 pm

Daniel,
thank you for that hint - the flag was set and the issue is resolved.
Kai

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Will - Tracker Supp
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Re: Fullscreen confirmation from command line problem

Post by Will - Tracker Supp » Wed Jun 05, 2019 3:18 pm

:D
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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