Ribbon Missing

[bences]

Hello, I am wondering if anyone has had the same issue, we appear to have a user where PDF XChange will open however cannot see the ribbon or edit any docs, It acts like a cut down version (just a PDF viewer). The only way it works is if we Run it as administrator (which they cannot do without our admin creds).

Any idea?

Thanks

[Will - Tracker Supp]

Hi bences,

Thanks for the post - Please press F9 and that should solve the issue.

HTH!

[bences]

Hi bences,

Thanks for the post - Please press F9 and that should solve the issue.

HTH!

Hello,

Thanks for that however F9 does nothing.

FYI version: 7.0 Build 328.2

[Tracker Supp-Stefan]

Hello Bences,

Try F8 or Ctrl+F8, and let us know if this does help!

Cheers,
Stefan

[bences]

Thanks yes F8 worked fine, cheers.

[Will - Tracker Supp]

[william sterling]

Seems there should be a link in the UI Options for this. I clicked the options there in vain! I spent over an half hour yesterday trying to figure out where everything went after an update. A user should not have to know in advance that the the secret function is hidden in the keyboard shortcuts. For the record I have never even looked at the keyboard shortcuts after several years of using this product.

By the way, having to re-click the ReCAPTCHA above several times as I'm composing this post is a real PITA. Talk about retentive.

[TrackerSupp-Daniel]

Hello William,

I mentioned your suggestion about a UI button to restore toolbars to the Dev team and they liked the idea. I cannot speak for when such a function will appear, but it seems it is coming in the future.

Regarding the recaptcha prompts. You should only see one, at most, each time that you log in to your user account or make a new post. It is possible that you do not have cookies enabled, which could affect this mechanism. Alternatively, try logging in and ensuring the "remember me" checkbox is checked.

Kind regards,