Problem with hyperlinks in endnotes

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PDFer
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Problem with hyperlinks in endnotes

Post by PDFer » Sat Mar 02, 2019 8:45 pm

The current and recent versions of the PDF-Xchange Standard printer driver (v-7.0, builds 328.1 and 328.2) are failing to create hyperlinks for URLs embedded in endnote text. However, in body text and in footnotes that have such embedded URLs, the URLs are correctly converted to hyperlinks.

I am using Word 2007 with Win7-64x Pro.

Can you give me an idea of how long it will take to issue a revision that corrects this problem?

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Will - Tracker Supp
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Re: Problem with hyperlinks in endnotes

Post by Will - Tracker Supp » Mon Mar 04, 2019 10:47 am

Hi PDFer,

That's odd - Can you send a sample Word doc. and the resulting PDF? If you don't want to post publicly on our forums, you can send it directly to support@tracker-software.com with a link back to this topic, for reference.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

PDFer
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Posts: 37
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Re: Problem with hyperlinks in endnotes

Post by PDFer » Mon Mar 04, 2019 6:21 pm

I just now sent a doc file and the resulting pdf, by email. Thanks for your help.

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Will - Tracker Supp
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Re: Problem with hyperlinks in endnotes

Post by Will - Tracker Supp » Tue Mar 05, 2019 9:54 am

Thanks for that - I've got the file, so will look into it and get back to you.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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Will - Tracker Supp
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Re: Problem with hyperlinks in endnotes

Post by Will - Tracker Supp » Tue Mar 05, 2019 11:47 am

Hi PDFer,

Have test and successfully reproduced the issue. The internal development ticket RT-4686 has been created to track the progress of the fix.

Sincere apologies for the inconvenience!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

PDFer
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Posts: 37
Joined: Tue Dec 05, 2017 9:28 pm

Re: Problem with hyperlinks in endnotes

Post by PDFer » Fri May 03, 2019 8:10 pm

Hi Will,

Can you please give me an update on progress by your development team for a fix for this problem?

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Will - Tracker Supp
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Re: Problem with hyperlinks in endnotes

Post by Will - Tracker Supp » Tue May 07, 2019 11:14 am

Hi PDFer,

Apologies for the late response - I'll see if I can get a response soon.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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