Missing Logos from SAP Smartforms with PDF-XChange Standard (v7) SOLVED
Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Tracker Supp-Stefan
Missing Logos from SAP Smartforms with PDF-XChange Standard (v7)
Hello!
We used to have version 6.0 (Build 319.0) of PDF-XChange Editor Plus along with the printer driver "PDF-XChange Standard V6" on our Windows 7 Enterprise SP1 64-bit computers. If we sent a SAP Smartform with a logo (and text), PDF files generated would contain all the content. No issues at all.
We have now switched to version 7.0 (Build 326.1) of PDF-XChange Editor Plus along with the printer driver "PDF-XChange Standard". If we send the SAP smartform now, we are only getting the text portion. The logo is missing altogether.
Can you please help us with this issue? Are there any settings to be tweaked in the driver?
Thanks
Challu
We used to have version 6.0 (Build 319.0) of PDF-XChange Editor Plus along with the printer driver "PDF-XChange Standard V6" on our Windows 7 Enterprise SP1 64-bit computers. If we sent a SAP Smartform with a logo (and text), PDF files generated would contain all the content. No issues at all.
We have now switched to version 7.0 (Build 326.1) of PDF-XChange Editor Plus along with the printer driver "PDF-XChange Standard". If we send the SAP smartform now, we are only getting the text portion. The logo is missing altogether.
Can you please help us with this issue? Are there any settings to be tweaked in the driver?
Thanks
Challu
- TrackerSupp-Daniel
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Re: Missing Logos from SAP Smartforms with PDF-XChange Standard (v7)
Hello challuk,
Could I ask that you send us a copy of the documents from v6 and v7 so that we can compare? it is possible that the object is being created, but for some reason or another is being placed behind another object. I would like to investigate this locally to see if we can determine the cause.
If the files contain sensitive information, you can email them to us via support@pdf-xchange.com
Could I ask that you send us a copy of the documents from v6 and v7 so that we can compare? it is possible that the object is being created, but for some reason or another is being placed behind another object. I would like to investigate this locally to see if we can determine the cause.
If the files contain sensitive information, you can email them to us via support@pdf-xchange.com
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Re: Missing Logos from SAP Smartforms with PDF-XChange Standard (v7)
Daniel,
Thanks for the response. I have sent the copies via email.
Thanks
Challu
Thanks for the response. I have sent the copies via email.
Thanks
Challu
- TrackerSupp-Daniel
- Site Admin
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- Joined: Wed Jan 03, 2018 6:52 pm
Re: Missing Logos from SAP Smartforms with PDF-XChange Standard (v7)
Hello Challuk,
I have been searching all over our inbox and I am afraid that the files have not arrived yet. If you could resend them and ensure that they are going directly to support@pdf-xchange.com once they arrive we will be sure to take a look.
I have been searching all over our inbox and I am afraid that the files have not arrived yet. If you could resend them and ensure that they are going directly to support@pdf-xchange.com once they arrive we will be sure to take a look.
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Re: Missing Logos from SAP Smartforms with PDF-XChange Standard (v7)
Daniel,
I resent it.
Thanks
Challu
I resent it.
Thanks
Challu
- TrackerSupp-Daniel
- Site Admin
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- Joined: Wed Jan 03, 2018 6:52 pm
Re: Missing Logos from SAP Smartforms with PDF-XChange Standard (v7) SOLVED
Hello Challuk,
It seems this could be an engine issue, as such I will first ask you to try selecting the XPS driver mode from the Printer properties: After that, if you find that the XPS driver mode does not resolve the issue, I will ask that you generate some printer temp files for us to have the dev team take a look at. This article should help you to generate those:
https://www.pdf-xchange.com/knowle ... -I-do-this
It seems this could be an engine issue, as such I will first ask you to try selecting the XPS driver mode from the Printer properties: After that, if you find that the XPS driver mode does not resolve the issue, I will ask that you generate some printer temp files for us to have the dev team take a look at. This article should help you to generate those:
https://www.pdf-xchange.com/knowle ... -I-do-this
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Re: Missing Logos from SAP Smartforms with PDF-XChange Standard (v7)
Daniel,
That was it. Thanks for the quick check and response.
If you still need me to send you the tmp files for your process enhancement verification, do let me know and I will send them across.
Thanks
Challu
That was it. Thanks for the quick check and response.
If you still need me to send you the tmp files for your process enhancement verification, do let me know and I will send them across.
Thanks
Challu
- TrackerSupp-Daniel
- Site Admin
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Re: Missing Logos from SAP Smartforms with PDF-XChange Standard (v7)
Glad to hear it challuk,
If we do end up needing that information I will certainly let you know!
If we do end up needing that information I will certainly let you know!
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Re: Missing Logos from SAP Smartforms with PDF-XChange Standard (v7)
Hello together,
I'd like to open this post again.
We also got this problem with missing logos and drawings with problems out of SAP.
We're just bought licenses for all our users. PDF Xchange is now in the rollout-phase on all our clients. (V 327.1)
If we change the mode to XPS it's working correct, but the quality is really really bad. We cannot send any invoice or request in this quality to our customers.
If we leave the mode at GDI the logo and drawings are missing.
With our previous PDF-Printer everything worked correctly (and this one was for free)
What do you need for investigating in this problem?
BR
Marco
I'd like to open this post again.
We also got this problem with missing logos and drawings with problems out of SAP.
We're just bought licenses for all our users. PDF Xchange is now in the rollout-phase on all our clients. (V 327.1)
If we change the mode to XPS it's working correct, but the quality is really really bad. We cannot send any invoice or request in this quality to our customers.
If we leave the mode at GDI the logo and drawings are missing.
With our previous PDF-Printer everything worked correctly (and this one was for free)
What do you need for investigating in this problem?
BR
Marco
- TrackerSupp-Daniel
- Site Admin
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Re: Missing Logos from SAP Smartforms with PDF-XChange Standard (v7)
Hello Mar_co,
This is most likely due to the version you are rolling out. There were a few issues in builds 327 and 327.1 which cause this to occur, which we should have resolved in 328.0. as we are now in 328.2 I would suggest updating a test machine to this version and checking if the issue persists. If it does, please create printer tmp files for us to investigate, as detailed here. If the issue does not persist, I suggest instead rolling out 328.2.
Kind regards.
This is most likely due to the version you are rolling out. There were a few issues in builds 327 and 327.1 which cause this to occur, which we should have resolved in 328.0. as we are now in 328.2 I would suggest updating a test machine to this version and checking if the issue persists. If it does, please create printer tmp files for us to investigate, as detailed here. If the issue does not persist, I suggest instead rolling out 328.2.
Kind regards.
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Re: Missing Logos from SAP Smartforms with PDF-XChange Standard (v7)
Hello,
we have nearly the same problem. We are using Version 728.2 and using SAP Script missing our Company Logo. Test XPS Mode but nothing happend at all.
Kind Regards
we have nearly the same problem. We are using Version 728.2 and using SAP Script missing our Company Logo. Test XPS Mode but nothing happend at all.
Kind Regards
Re: Missing Logos from SAP Smartforms with PDF-XChange Standard (v7)
Hi,
thank you for the fast reply.
I've tried your suggestion and installed the latest version 728.2 .
But the problem still exists.
I've send you the temp-files to the support e-mail address.
Hope you'll find the bug.
BR Marco
thank you for the fast reply.
I've tried your suggestion and installed the latest version 728.2 .
But the problem still exists.
I've send you the temp-files to the support e-mail address.
Hope you'll find the bug.
BR Marco
- TrackerSupp-Daniel
- Site Admin
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Re: Missing Logos from SAP Smartforms with PDF-XChange Standard (v7)
Hello Marco,
Thank you, we have received the tmp files, and need a bit more information, I have written you Via email requesting the specifics.
Kampmann, thank you for the additional report, We will reach out to you if we need more information or additional sample documents to investigate this.
Kind regards, both of you.
Thank you, we have received the tmp files, and need a bit more information, I have written you Via email requesting the specifics.
Kampmann, thank you for the additional report, We will reach out to you if we need more information or additional sample documents to investigate this.
Kind regards, both of you.
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com