handwriting not readable  SOLVED

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For users with issues, or feature requests, on touchscreen devices.

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PDF-XChange Editor, Version 5.5 Build 315.

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BAAG
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handwriting not readable

Post by BAAG » Mon Dec 03, 2018 11:55 am

Hi,

We would like to use the PDF Editor on our new Touch Devices. (DELL Latitude 5290) But the users are not happy with the solution, because if they use their Stylo to write into PDF. The software changes the round "edges" of the handwriting into angular "edges". Difficult to describe. :( I hope the attached picture makes it clear.
Our version is: PDF Editor 7.0.327.1

Thanks for your support.

Best regards,
Bernhard
Attachments
handwriting.png

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TrackerSupp-Daniel
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Re: handwriting not readable

Post by TrackerSupp-Daniel » Tue Dec 04, 2018 12:28 am

Hello BAAG,

I am afraid that I may not fully understand the issue here. I have been trying to replicate the behaviour described but have so far been unsuccessful.

Could you clarify what aspect here is causing issues, possibly by circling the problem areas with a blue mark in your image from before? Alternatively, if you can take a screencap of the process to showcase the change that happens, that would be helpful as well.

Thank you!
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
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BAAG
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Re: handwriting not readable

Post by BAAG » Tue Dec 04, 2018 10:28 am

Thank you for your reply. I was afraid that no one would understand my problem. :( :)

For that reason I made two printscreens now.
I am talking about the end of the lines. As long as I am writing, the lines have a round end.
1.png
As soon as I release the pen/finger, it converts my lines...
2.png
If I write some text like the sample below, it's hard to read.
3.png
3.png (9.14 KiB) Viewed 5457 times
Why does that happen? I know other PDF-Editors without this behaviour.

Thank you for your Support,
Bernhard

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TrackerSupp-Daniel
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Re: handwriting not readable

Post by TrackerSupp-Daniel » Tue Dec 04, 2018 7:11 pm

Hello BAAG,

Thank you for the screenshots, I have brought this up to the dev team and we are looking at making this change shortly. This was simply a cosmetic choice that we went with at the time, and hadn't noticed that the others do it slightly differently.

Note that this will only affect the line ends, and will not alter the text itself however. So it is very unlikely that this slight tweak will affect legibility much.

Kind Regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Willy Van Nuffel
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Re: handwriting not readable

Post by Willy Van Nuffel » Tue Dec 04, 2018 8:59 pm

There is still the smoothing issue ...
viewtopic.php?f=62&t=27912&p=117602

Regards.

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TrackerSupp-Daniel
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Re: handwriting not readable

Post by TrackerSupp-Daniel » Tue Dec 04, 2018 9:10 pm

Thanks for the reminder Willy,

As was mentioned in that thread, we are working on these features over time, and will release tweaks, adjustments, and the like as we progress in their development.

Kind regards,
Daniel McIntyre
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Tracker Software Products (Canada) LTD

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BAAG
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Re: handwriting not readable

Post by BAAG » Wed Dec 05, 2018 8:38 pm

Thank you for your explanations. But one more question. What means "shortly" to you? Is there some sort of schedule to release fixes or improvements? :?:

And without attacking you: I have to agree with Willy and other Users. In 2018 with more and more tablets around, the priority of pressure sensitivity and custom smoothing should be higher. Because there is a big need out here...

But anyway. A great tool! :D :D

Best regards,
Bernhard

Cody - Tracker
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Re: handwriting not readable  SOLVED

Post by Cody - Tracker » Wed Dec 05, 2018 8:55 pm

Hello Bernhard,

Thank you for the post. We do not have a concrete schedule for releases of bugs or improvements as we try to get them out as soon as possible when available to do so. This does not enable us to provide a release date. We of course do make it our priority to ensure the software works best for everyone.

With that being said, We have received confirmation that this tweak is actually already functional in the next build, which we hope to have available for release on December 10th.
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Cody Andrews
Tracker Support North America

BAAG
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Re: handwriting not readable

Post by BAAG » Wed Dec 05, 2018 9:07 pm

OK, this is fast! 8) Thanks a lot for your support! :!:
And for the rest of the improvements of the stylus feature: I guess we have to wait what the future brings.

Thank you!

Best regards,
Bernhard

PS: Is there a way to close the topic?

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TrackerSupp-Daniel
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Re: handwriting not readable

Post by TrackerSupp-Daniel » Wed Dec 05, 2018 9:34 pm

:D
Daniel McIntyre
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BAAG
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Re: handwriting not readable

Post by BAAG » Wed Dec 12, 2018 8:33 am

Hi, it's me again! 8)

Any news about the release date of the mentioned version? My users are waiting... :roll: :wink:

Thanks and best regards

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TrackerSupp-Daniel
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Re: handwriting not readable

Post by TrackerSupp-Daniel » Wed Dec 12, 2018 5:25 pm

Hello BAAG,

The only news I have is, "not quite yet" We are working on it, but needed to delay the builds release a bit to do some more fine tuning on some important aspects. It will be available for download in the near future, but I cannot give any guarantees on the exact time.


Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Mat3004
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Re: handwriting not readable

Post by Mat3004 » Sat Feb 09, 2019 2:38 pm

Is there any news?

BAAG
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Re: handwriting not readable

Post by BAAG » Mon Feb 11, 2019 7:45 am

Good question.

In my opinion, after the new realease from December the result got better. But it is still not as good as it should be.
And beside, other competitors are able to do it better...

after the update:
2019-02-11 08_38_35-Window.png


Thanks and best regards

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Will - Tracker Supp
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Re: handwriting not readable

Post by Will - Tracker Supp » Mon Feb 11, 2019 11:29 am

Hi guys,

I'm afraid that there isn't any news on this and there isn't likely going to be news as such; as was mentioned earlier in the thread, improvements are being released little by little and, as such, we're not likely to continually update users on small increments of progress.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

CaptainJohn_W
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Re: handwriting not readable

Post by CaptainJohn_W » Mon Sep 16, 2019 9:28 pm

I vote for this to be corrected. I am marking up construction drawings on a Surface Go with a Surface Pen. My handwriting using this app does not look my own handwriting. FYI - if I write my normal speed, the lines get jagged. If I write super slow, the lines look fine. This sounds like an issue with the speed at which the software can properly display the pen markups from a stylus device, so this issue is NOT SOLVED.
Last edited by CaptainJohn_W on Thu Sep 19, 2019 3:32 pm, edited 2 times in total.

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Dimitar - Tracker Supp
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Re: handwriting not readable

Post by Dimitar - Tracker Supp » Tue Sep 17, 2019 6:44 am

:-)

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