After updating to the last build 327.1 (version 7), I lost all my self created PDF tools.
The shortcuts on my desktop stopped working and give an error, tool not found.
After recreating new tools, these also disappear after a while (found this problem after 1 day / relogon).
Somehow it seems the custom made tools are not stored / saved.
Please help!
Selfmade PDF tool is (and wil not be) saved after update version 7.0 build 327.1
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- TrackerSupp-Daniel
- Site Admin
- Posts: 8579
- Joined: Wed Jan 03, 2018 6:52 pm
Re: Selfmade PDF tool is (and wil not be) saved after update version 7.0 build 327.1
Hello bbrammer,
Looking over our email conversation with you, we will continue troubleshooting there for the time being.
Regards,
Looking over our email conversation with you, we will continue troubleshooting there for the time being.
Regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Re: Selfmade PDF tool is (and wil not be) saved after update version 7.0 build 327.1
I think I found my issue, and the solution
When editing or creating a tool while executing some tool, the registery keys seems to be deleted.
Backing up the regkeys did the trick to be able to restore the created tools.
Hope I can help others with this information.
Perhaps this issue can be fixed in future updates
When editing or creating a tool while executing some tool, the registery keys seems to be deleted.
Backing up the regkeys did the trick to be able to restore the created tools.
Hope I can help others with this information.
Perhaps this issue can be fixed in future updates
- TrackerSupp-Daniel
- Site Admin
- Posts: 8579
- Joined: Wed Jan 03, 2018 6:52 pm
Re: Selfmade PDF tool is (and wil not be) saved after update version 7.0 build 327.1
Hello bbrammer,
I am glad to hear that resolved it!
All the best,
I am glad to hear that resolved it!
All the best,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com