PDFTool monitor folder -> move file does not work

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bbrammer
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Joined: Fri Dec 07, 2018 9:21 am

PDFTool monitor folder -> move file does not work

Post by bbrammer » Fri Dec 07, 2018 9:30 am

Using the latest build 327.1 (V7), activated monitor folder option on network share.
The tool worked, but the setting move file to different folder after processed does not work.
The file will disappear (lost).
Somehow not moved but deleted!
Can this be fixed?

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Tracker Supp-Stefan
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Re: PDFTool monitor folder -> move file does not work

Post by Tracker Supp-Stefan » Fri Dec 07, 2018 1:00 pm

Hello BBRammer,

Do you have write privileges for the folder to which you are trying to move ?
Is it also on the network share or

Regards,
Stefan

bbrammer
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Posts: 4
Joined: Fri Dec 07, 2018 9:21 am

Re: PDFTool monitor folder -> move file does not work

Post by bbrammer » Fri Dec 07, 2018 1:28 pm

Same network share (subdir), full user autorization

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TrackerSupp-Daniel
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Re: PDFTool monitor folder -> move file does not work

Post by TrackerSupp-Daniel » Fri Dec 07, 2018 8:09 pm

Hello bbrammer,

Can you verify if this only happens when using the monitor folder function, or does this happen with any tool when the open and save locations are both on a network share?
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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