Scrolling with Pen and Finger while commenting with Pencil tool

For users with issues, or feature requests, on touchscreen devices.

Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Tracker Supp-Stefan

Forum rules
For users with issues, or feature requests, on touchscreen devices.

DO NOT post your license/serial key, or your activation code - these forums, and all posts within, are public and we will be forced to immediately deactivate your license.

Please specify the specific name of the product in question, the Version and Build, then the issue/feature feature:

i.e.

PDF-XChange Editor, Version 5.5 Build 315.

Description of issue/request: "................."
Post Reply
Peter123
User
Posts: 3
Joined: Thu Jul 12, 2018 5:38 pm

Scrolling with Pen and Finger while commenting with Pencil tool

Post by Peter123 »

I was using the pencil tool to comment a PDF. To scroll I could use the finger in a vertical movement. Now this behaviour has somehow switched which makes no sense to me.
When I use the pen to draw a vertical line th document scrolls and if I use the finger to scroll vertically a line is drawn instead. Is it possible to switch this beahviour back as scrolling with the finger makes more sense to me than writing something with the finger.
User avatar
TrackerSupp-Daniel
Site Admin
Posts: 8436
Joined: Wed Jan 03, 2018 6:52 pm

Re: Scrolling with Pen and Finger while commenting with Pencil tool

Post by TrackerSupp-Daniel »

Hello Peter123,
It sounds like the "Switch to pencil tool with digitizer function ha been turned off. This can be reenabled under preferences > Commenting.
DMKB18July193.png
Once that is enabled, your finger should use the selected tool, and the digitizer should switch to the pencil whenever appropriate.
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Peter123
User
Posts: 3
Joined: Thu Jul 12, 2018 5:38 pm

Re: Scrolling with Pen and Finger while commenting with Pencil tool

Post by Peter123 »

unfortunately there is no such option in my Version of PDF XChange Viewer (Ver. 2.5 (bild 322.9)). Is there a possibility to change that setting otherwise (via regedit for example)?
User avatar
TrackerSupp-Daniel
Site Admin
Posts: 8436
Joined: Wed Jan 03, 2018 6:52 pm

Re: Scrolling with Pen and Finger while commenting with Pencil tool

Post by TrackerSupp-Daniel »

Hello Peter123,

I am sorry to say that the viewer was never intended for use with touchscreen devices, as such there is likely no way of changing this.
Regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Peter123
User
Posts: 3
Joined: Thu Jul 12, 2018 5:38 pm

Re: Scrolling with Pen and Finger while commenting with Pencil tool

Post by Peter123 »

Thank you for your answer.
Strangely though it worked for quite a while and now it seems that finger and pen input are switched.
User avatar
Will - Tracker Supp
Site Admin
Posts: 6815
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: Scrolling with Pen and Finger while commenting with Pencil tool

Post by Will - Tracker Supp »

Hi Peter,

It's likely that a system update caused this by changing the way that it works. As the Viewer hasn't been adapted, it won't conform. I'm afraid that all we can recommend is to use the Editor.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Post Reply