Version 7 32 bit freezes when scanning
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Version 7 32 bit freezes when scanning
Hi,
after ages with Editor (32 bit), with version 7 my 32 bit sanner freezes during scanning.
I've sent the dump file to support@pdf-xchange.com
...
Has the login changed with this forum? I had to renew my account.
horst
after ages with Editor (32 bit), with version 7 my 32 bit sanner freezes during scanning.
I've sent the dump file to support@pdf-xchange.com
...
Has the login changed with this forum? I had to renew my account.
horst
- Roman - Tracker Supp
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Re: Version 7 32 bit freezes when scanning
Hi Horst,
At what stage of scanning does this freeze occur? What is your scanner model? Did you use TWAIN or WIA scanner driver?
The dump file shows that there was a crash in the "PCCamera Driver UI" module (DextUVCb.ax). Did you use your webcam as a scanner (image source) device?
Please try to disable OCR post-processing in the scanner preset in use ("Image insertion Options..."|"Image Post-Processing" in the "Scan Properties" dialog).
At what stage of scanning does this freeze occur? What is your scanner model? Did you use TWAIN or WIA scanner driver?
The dump file shows that there was a crash in the "PCCamera Driver UI" module (DextUVCb.ax). Did you use your webcam as a scanner (image source) device?
Please try to disable OCR post-processing in the scanner preset in use ("Image insertion Options..."|"Image Post-Processing" in the "Scan Properties" dialog).
Re: Version 7 32 bit freezes when scanning
Hi Roman,
- TWAIN crashes
- WIA is running but is uncomfortable and not to accept
- after moving the lamp about 25 %
- no OCR activated
- Medion MD90090, ok, an old one, but all the other applications are runing well with that device. It is just the fresh version 7 I have installed three days ago.
..
is there a way to install my old version at a stick without installing? At the moment I can't use the needed scannerfeature.
horst
- TWAIN crashes
- WIA is running but is uncomfortable and not to accept
- after moving the lamp about 25 %
- no OCR activated
- Medion MD90090, ok, an old one, but all the other applications are runing well with that device. It is just the fresh version 7 I have installed three days ago.
..
is there a way to install my old version at a stick without installing? At the moment I can't use the needed scannerfeature.
horst
Re: Version 7 32 bit freezes when scanning
Another notice:
Earlier there has been the scanner progress bar moving accordingly to the lamp. Now the bar is remaining at 0% .
Earlier there has been the scanner progress bar moving accordingly to the lamp. Now the bar is remaining at 0% .
Re: Version 7 32 bit freezes when scanning
another one:
- Roman - Tracker Supp
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Re: Version 7 32 bit freezes when scanning
HI Horst,
Can we arrange a live remote debug session?
See here for details. You can install the latest version of TeamViewer.
A blind guess for now - please close the Editor, remove (backup it first) twaindsm32.dll from the Editor installation directory, restart the Editor and try to reproduce the issue.
Can we arrange a live remote debug session?
See here for details. You can install the latest version of TeamViewer.
A blind guess for now - please close the Editor, remove (backup it first) twaindsm32.dll from the Editor installation directory, restart the Editor and try to reproduce the issue.
Re: Version 7 32 bit freezes when scanning
Good morning Roman, a coffee appreciated
?
) is installed here. But we can try (the one link leeds to TeamViewer Client 7, but the latest is 13? So, which one?).
horst
![Smile :-)](./images/smilies/icon_smile.gif)
not a blind one: Renaming the file after copying, and everything seem to run fine!Roman - Tracker Supp wrote: A blind guess for now - ....
Sure ... if there will not be a problem with running the client as TeamViewer 5 as payed version (TeamViewer told me, it is not neccessary to upgrade to the latest versionRoman - Tracker Supp wrote:HI Horst,
Can we arrange a live remote debug session? ... TeamViewer
![Smile :-)](./images/smilies/icon_smile.gif)
horst
- Roman - Tracker Supp
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Re: Version 7 32 bit freezes when scanning
Hi Horst,
Glad that this resolved the issue.![Smile :)](./images/smilies/icon_smile.gif)
I have sent you an e-mail, please reply with your TeamViewer credentials and the preferred time for the remote session.
Glad that this resolved the issue.
![Smile :)](./images/smilies/icon_smile.gif)
I have sent you an e-mail, please reply with your TeamViewer credentials and the preferred time for the remote session.
Re: Version 7 32 bit freezes when scanning
Roman, You've got the TeamViewer ID via mail
- Tracker Supp-Stefan
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Re: Version 7 32 bit freezes when scanning
Hello sietracky,
I am not aware if you and Romana got to the remote, but we released a new version 323.2 last night, so can you please give that a try and see if the problem was resolved for it?
Regards,
Stefan
I am not aware if you and Romana got to the remote, but we released a new version 323.2 last night, so can you please give that a try and see if the problem was resolved for it?
Regards,
Stefan
Re: Version 7 32 bit freezes when scanning
Hi Stefan,
yes, we managed the remote session and Roman found something to discuss with the team.
I will try the .2 , but it will took some hours as I am 'on the road' at the moment.
horst
yes, we managed the remote session and Roman found something to discuss with the team.
I will try the .2 , but it will took some hours as I am 'on the road' at the moment.
horst
Re: Version 7 32 bit freezes when scanning
Sorry, it will not take hours but days. I will not be at the place where the scanner is placed for the next days.
I will report as soon as possible.
I will report as soon as possible.
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Re: Version 7 32 bit freezes when scanning
No problem - please advise when you can.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.
Best regards
Tracker Support
http://www.tracker-software.com
Best regards
Tracker Support
http://www.tracker-software.com
Re: Version 7 32 bit freezes when scanning
Hi, hope you had a pleasant christmas time.
just back home again: is the same with .2
Deactivating twaindsm32.dll does the trick.
horst
just back home again: is the same with .2
Deactivating twaindsm32.dll does the trick.
horst
- Roman - Tracker Supp
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Re: Version 7 32 bit freezes when scanning
Hi Horst,
Thanks, we had!![Smile :)](./images/smilies/icon_smile.gif)
I hope your Christmas holidays were full of peace and joy.
As of the routine
- unfortunately at the moment of your report we were on a late pre-release stage and could not integrate the fix for this issue.
But it will definitely be available in the next build.
Thanks, we had!
![Smile :)](./images/smilies/icon_smile.gif)
I hope your Christmas holidays were full of peace and joy.
As of the routine
![Smile :)](./images/smilies/icon_smile.gif)
But it will definitely be available in the next build.
Re: Version 7 32 bit freezes when scanning
Hi Roman, fine! As the workaround is running perfectly no hurry needed.
- Tracker Supp-Stefan
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Re: Version 7 32 bit freezes when scanning
Hello Horst,
Glad to hear the workaround is good for now!
And the new build with the fix is coming![Smile :)](./images/smilies/icon_smile.gif)
Happy New Year
Stefan
Glad to hear the workaround is good for now!
And the new build with the fix is coming
![Smile :)](./images/smilies/icon_smile.gif)
Happy New Year
Stefan
Re: Version 7 32 bit freezes when scanning
After again having lots of problems with that old 32 bit scanner, I bought an EPSON DS-1630 ... that has not been a mistake
, everything is fine.
horst
![Smile :-)](./images/smilies/icon_smile.gif)
horst
- Roman - Tracker Supp
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Re: Version 7 32 bit freezes when scanning
Hi Horst,
So the next Editor build was still causing scanning freeze with your old scanner?
It is strange as we removed that twaindsm32.dll from the installer. Could you please verify there is no twaindsm32.dll in the Editor installation directory?
So the next Editor build was still causing scanning freeze with your old scanner?
It is strange as we removed that twaindsm32.dll from the installer. Could you please verify there is no twaindsm32.dll in the Editor installation directory?
Re: Version 7 32 bit freezes when scanning
Hi Roman and good morning,
yes, that file stil exist. But after upgrading my old CorelDraw X5 to X8 the scanner issues got worse. So I bought a new one with the result, that instead of 5 minutes for 10 A4 scan now it is done within 5 seconds ... and, that now CorelDraw refusese the new EPSON scanner
, but PDF-Xchange is doing well
.
As I have deinstalled the old driver and software I am not able to invesitgate further.
But for me it is fine now.
Thank's for your efforts and comming in (the help you are offering in this forum is realley great), horst
yes, that file stil exist. But after upgrading my old CorelDraw X5 to X8 the scanner issues got worse. So I bought a new one with the result, that instead of 5 minutes for 10 A4 scan now it is done within 5 seconds ... and, that now CorelDraw refusese the new EPSON scanner
![Sad :-(](./images/smilies/icon_sad.gif)
![Smile :-)](./images/smilies/icon_smile.gif)
As I have deinstalled the old driver and software I am not able to invesitgate further.
But for me it is fine now.
Thank's for your efforts and comming in (the help you are offering in this forum is realley great), horst
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Re: Version 7 32 bit freezes when scanning
I've had issues as well with scanner freeze. Canon LiDE220.
I can confirm that twaindsm32.dll and twaindsm64.dll are present. The install dates though seem to suggest they are from a previous install (180205), older than the current install (180226).
Hard to say who's to blame: MS update, Tracker or other SW. With no changes since yesterday (where I had freezes), today goes without any freeze. No MS updates in the meantime. Go figure.
The question remains: should those 2 twain drivers be there or not? I noticed they had a version of 2.3.0.0, while the MS version is 1.7.1.3 and there is no 64 bit MS version. So what's the best option?
I can confirm that twaindsm32.dll and twaindsm64.dll are present. The install dates though seem to suggest they are from a previous install (180205), older than the current install (180226).
Hard to say who's to blame: MS update, Tracker or other SW. With no changes since yesterday (where I had freezes), today goes without any freeze. No MS updates in the meantime. Go figure.
The question remains: should those 2 twain drivers be there or not? I noticed they had a version of 2.3.0.0, while the MS version is 1.7.1.3 and there is no 64 bit MS version. So what's the best option?
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Re: Version 7 32 bit freezes when scanning
Hi Horst,
We appreciate your feedback. Thank you for your help in making our products better.
Glad to know you have no problems with scanner anymore.
We appreciate your feedback. Thank you for your help in making our products better.
Glad to know you have no problems with scanner anymore.
- Roman - Tracker Supp
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Re: Version 7 32 bit freezes when scanning
Hello claude vidal,
Do you have this problem with 32-bit or 64-bit Editor?
If this does not help please let us know - we might need to arrange a remote debug session.
Do you have this problem with 32-bit or 64-bit Editor?
Please try to remove twain32.dll and twain64.dll from the Editor installation directory.claude vidal wrote:So what's the best option?
If this does not help please let us know - we might need to arrange a remote debug session.
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Re: Version 7 32 bit freezes when scanning
I'm using the 64 bit version of TrackerRoman - Tracker Supp wrote:Hello claude vidal,
Do you have this problem with 32-bit or 64-bit Editor?Please try to remove twain32.dll and twain64.dll from the Editor installation directory.claude vidal wrote:So what's the best option?
If this does not help please let us know - we might need to arrange a remote debug session.
- TrackerSupp-Daniel
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Re: Version 7 32 bit freezes when scanning
Hello Claude,
Can you verify that it is still not working after removing the files as roman requested?
Can you verify that it is still not working after removing the files as roman requested?
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
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Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
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https://www.pdf-xchange.com
Support@pdf-xchange.com
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Re: Version 7 32 bit freezes when scanning
As mentioned in my previous post, things are working just fine, without removing any DLL.TrackerSupp-Daniel wrote:Hello Claude,
Can you verify that it is still not working after removing the files as roman requested?
I did try to remove Tracker's Twain DLL's. The mechanical scan completes but PDF-Xchange (64 bit) gets stuck on this window and I then need to kill the process.
Just to be clear, are you saying that the Tracker provided Twain DLL's are problematic?
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Re: Version 7 32 bit freezes when scanning
I believe what was said is that the recent update should have removed them, so their still being present could cause some issues. But I don't believe they are functionally the problem.
when the hang occurs can you create a process dump for us before you kill it next time?
https://www.pdf-xchange.com/knowle ... ocess_Dump
And then send it to us on our userfiles server?
https://www.pdf-xchange.com/knowle ... FTP-server
Thanks!
when the hang occurs can you create a process dump for us before you kill it next time?
https://www.pdf-xchange.com/knowle ... ocess_Dump
And then send it to us on our userfiles server?
https://www.pdf-xchange.com/knowle ... FTP-server
Thanks!
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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Re: Version 7 32 bit freezes when scanning
Done. Look for CVidal... files.TrackerSupp-Daniel wrote:I believe what was said is that the recent update should have removed them, so their still being present could cause some issues. But I don't believe they are functionally the problem.
when the hang occurs can you create a process dump for us before you kill it next time?
https://www.pdf-xchange.com/knowle ... ocess_Dump
And then send it to us on our userfiles server?
https://www.pdf-xchange.com/knowle ... FTP-server
Thanks!
- Roman - Tracker Supp
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Re: Version 7 32 bit freezes when scanning
Hello claude vidal,
Just to clarify - did you ever experience that scanning freeze before you removed twain*.dll from the Editor installation directory?
Just to clarify - did you ever experience that scanning freeze before you removed twain*.dll from the Editor installation directory?
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Re: Version 7 32 bit freezes when scanning
Sorry, need to clarify. In my initial post (11 Mar 2018 15:30) of this thread, I mislead when I mentioned freezes: those actually occurred with Canon's utility. Those freezes had a different behavior: the physical scan would start then hang a few seconds later.Roman - Tracker Supp wrote:Hello claude vidal,
Just to clarify - did you ever experience that scanning freeze before you removed twain*.dll from the Editor installation directory?
So what I'm reporting for the editor is a different behavior. I can hear the physical scan complete and the carriage return. It is at that point that I get the hang described in my previous post. So the answer to your question is no, I did not "experience that scanning freeze before removing twain*.dll from the Editor installation directory".
As a side note, I'm a bit concerned. You mentioned "we removed that twaindsm32.dll from the installer". Obviously, running without those drivers would not work, for me at least. Is it correct to assume the editor then relies on the system provided driver (twain_32.dll in C:\Windows) ?
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Re: Version 7 32 bit freezes when scanning
Hello claude vidal,
We currently supply a more recent version of TWAIN DSM DLL (v. 2.3). It was supposed to resolve some issues with scanning while maintaining backward compatibility with previous TWAIN versions.
But we have got several user reports that some old scanners work incorrectly with this newer version. So we decided not to supply it and rely on the system TWAIN dll. What you are reporting is opposite - your scanner driver works OK with the newer TWAIN DLL but causes freeze with the older one.
At first, we need to investigate this case based on the dump you have provided.
We will come back soon with further steps.
Thanks for reporting this.
We currently supply a more recent version of TWAIN DSM DLL (v. 2.3). It was supposed to resolve some issues with scanning while maintaining backward compatibility with previous TWAIN versions.
But we have got several user reports that some old scanners work incorrectly with this newer version. So we decided not to supply it and rely on the system TWAIN dll. What you are reporting is opposite - your scanner driver works OK with the newer TWAIN DLL but causes freeze with the older one.
At first, we need to investigate this case based on the dump you have provided.
We will come back soon with further steps.
Thanks for reporting this.
- Roman - Tracker Supp
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Re: Version 7 32 bit freezes when scanning
Hello claude vidal,
Does scanning from applications other than PDF-X Editor or the Canon's utility work for you?
Does scanning from applications other than PDF-X Editor or the Canon's utility work for you?
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Re: Version 7 32 bit freezes when scanning
I tried the built in Windows Scan & Fax and the Store Scan app: both report a problem.Roman - Tracker Supp wrote:Hello claude vidal,
Does scanning from applications other than PDF-X Editor or the Canon's utility work for you?
Re: Version 7 32 bit freezes when scanning
PDF-X Editor V7 324.3, 64-bit
Using TWAIN 32-bit by default (no 64-bit offered)
Scanner: Epson Perfection V550, working fine with Epson Scan
Same problem as Claude reported in #26 - The mechanical scan completes but then PDF-X Editor hangs. If I then kill the process PDFXHost32.exe, PDF-X Editor imports the graphic and I can save the pdf. But then I have to restart the scanner (which is blinking) and PC for more scanning.
In my case the problem only shows, when I change Paper Size from the default Letter/ANSI A to A4. If I leave that, it seems to work ok.
Regards
Chris
Using TWAIN 32-bit by default (no 64-bit offered)
Scanner: Epson Perfection V550, working fine with Epson Scan
Same problem as Claude reported in #26 - The mechanical scan completes but then PDF-X Editor hangs. If I then kill the process PDFXHost32.exe, PDF-X Editor imports the graphic and I can save the pdf. But then I have to restart the scanner (which is blinking) and PC for more scanning.
In my case the problem only shows, when I change Paper Size from the default Letter/ANSI A to A4. If I leave that, it seems to work ok.
Regards
Chris
- Roman - Tracker Supp
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Re: Version 7 32 bit freezes when scanning
Hi Chris,
Can you check if the 32-bit Editor has this problem?
No need to reinstall, just download the portable version here - it is 32-bit.
Can you check if the 32-bit Editor has this problem?
No need to reinstall, just download the portable version here - it is 32-bit.
Re: Version 7 32 bit freezes when scanning
The 32-bit Editor does not have this problem.
But after the scan the Scanner Presets is again on Paper Size Letter/ANSI A instead of A4. The scans anyway look the same for me (being no pro in scanning).
I also tried checking "Before scanning, show Scan Properties dialog". It does not do that and the checkmark is not remembered (maybe because this 32-bit portable version is unregistered?).
But after the scan the Scanner Presets is again on Paper Size Letter/ANSI A instead of A4. The scans anyway look the same for me (being no pro in scanning).
I also tried checking "Before scanning, show Scan Properties dialog". It does not do that and the checkmark is not remembered (maybe because this 32-bit portable version is unregistered?).
- Roman - Tracker Supp
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Re: Version 7 32 bit freezes when scanning
Chris, could we arrange a remote debug session?
See here for details.
See here for details.
Re: Version 7 32 bit freezes when scanning
Roman, thanks for the offer, but that's not possible, the machine with scanner connected holds company data. Maybe somebody who really uses the Editor for scanning (I don't, only tried to help) ...
- TrackerSupp-Daniel
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Re: Version 7 32 bit freezes when scanning
If anyone who does use the Editor for scanning has this issue and would like to have a remote session done, please follow the steps in the following link,
https://www.pdf-xchange.com/knowle ... e-an-issue
and send the information to us at support@pdf-xchange.com.com
https://www.pdf-xchange.com/knowle ... e-an-issue
and send the information to us at support@pdf-xchange.com.com
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com