Printing Scanned Grayscale PDF

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Arnold
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Printing Scanned Grayscale PDF

Post by Arnold » Sat Mar 10, 2018 4:36 pm

I tried printing a scanned grayscale pdf using the latest version of the Editor. The print preview looked washed out, and it actually printed that way. I had print settings set at Monochrome and 400 dpi. Using the Auto, Grayscale, and Color settings did not help. Looked the same in Windows 7 and Windows XP.

I then tried printing the same pdf using version 6 of the Editor and the latest version of the Viewer. The document looked fine in print preview, and also when it was actually printed. Once again the Editor settings were Monochrome, 400 dpi. Viewer was set at 600 dpi.

Is this a known issue, or is this something happening over here only? The document contains credit card information, but I can email it to you if necessary.

Thank you.
Viewer 322.8.png
Viewer 322.8.png (26.36 KiB) Viewed 502 times
Editor 6.322.7.png
Editor 6.322.7.png (12.17 KiB) Viewed 502 times
Editor 7.324.3.png
Editor 7.324.3.png (26.58 KiB) Viewed 502 times

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Tracker Supp-Stefan
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Re: Printing Scanned Grayscale PDF

Post by Tracker Supp-Stefan » Mon Mar 12, 2018 10:34 am

Hello Arnold,

Yes please do e-mail us a copy of the file as we would like to take a look!

Cheers,
Stefan

Arnold
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Location: Florida

Re: Printing Scanned Grayscale PDF

Post by Arnold » Mon Mar 12, 2018 12:58 pm

File sent. Thanks.

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Tracker Supp-Stefan
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Re: Printing Scanned Grayscale PDF

Post by Tracker Supp-Stefan » Mon Mar 12, 2018 1:03 pm

Thanks Arnold,

File received and problem reproduced. I have just created a ticket for this in our system:
#4289: Editor 324.3: Printing a file with MRC compressed images gives strange results.
So that we can get it fixed!

In the mean time "Print as images" should work as a workaround for this particular file, and we will see what we can do to get it print correctly without any additional settings!

Cheers,
Stefan

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TrackerSupp-Daniel
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Re: Printing Scanned Grayscale PDF

Post by TrackerSupp-Daniel » Fri Nov 16, 2018 7:39 pm

Hello Arnold,

I am sure you've probably already noticed, but this issue has been marked as resolved, Could I ask you to try it again on your end and let us know if you find that anything is wrong?
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Arnold
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Posts: 703
Joined: Tue Jun 09, 2009 3:53 am
Location: Florida

Re: Printing Scanned Grayscale PDF

Post by Arnold » Sun Nov 18, 2018 12:39 am

Found the same file and everything seems to be working fine now.

Thanks.

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Will - Tracker Supp
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Re: Printing Scanned Grayscale PDF

Post by Will - Tracker Supp » Sun Nov 18, 2018 9:16 pm

:D
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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