Insert page not active
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Insert page not active
hi.
i've a problem to insert page in a pdf file.
when i click on insert page all the menu of insert page are not active.
The pdf file is a signed file and in pdf/a format. Is this the problem?
in the older version i didn't have this problem.
how to solve?
thanks
best regards
Andrea
i've a problem to insert page in a pdf file.
when i click on insert page all the menu of insert page are not active.
The pdf file is a signed file and in pdf/a format. Is this the problem?
in the older version i didn't have this problem.
how to solve?
thanks
best regards
Andrea
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Re: Insert page not active
Normally, when you open a PDF/A document (and/or Signed), you should see a warning about this and also have a button for "Enable Editing".
If you do not see this warning, then please check via File (or Edit) > Preferences > Document Info Bar, if "PDF/A Document" is checked.
Regards.
If you do not see this warning, then please check via File (or Edit) > Preferences > Document Info Bar, if "PDF/A Document" is checked.
Regards.
Re: Insert page not active
Thanks.
i've verified and the box is checked
i've verified and the box is checked
- Attachments
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- check.pdf
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Re: Insert page not active
Another thread about the same problem:
https://www.pdf-xchange.com/forum3 ... 0&p=116768
Probably there is some setting in PDF/A documents that can prevent you definitively from being able to edit it.
Some advise from Tracker Software Support ?
https://www.pdf-xchange.com/forum3 ... 0&p=116768
Probably there is some setting in PDF/A documents that can prevent you definitively from being able to edit it.
Some advise from Tracker Software Support ?
- Tracker Supp-Stefan
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Re: Insert page not active
Thanks for finding that other topic Willy,
Indeed there's currently no way to not see the prompt and make the file editable, but this does not seem to be the issue for andler, as his prompt seems to be turned on.
At this time I believe we will need an actual document to test with. If the original files are confidential you can send them to support@pdf-xchange.com instead of posting them here in these public forums.
Regards,
Stefan
Indeed there's currently no way to not see the prompt and make the file editable, but this does not seem to be the issue for andler, as his prompt seems to be turned on.
At this time I believe we will need an actual document to test with. If the original files are confidential you can send them to support@pdf-xchange.com instead of posting them here in these public forums.
Regards,
Stefan
Re: Insert page not active
email sent
Best regards
Andler
Best regards
Andler
- Tracker Supp-Stefan
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Re: Insert page not active
Hi Andler,
I got the e-mail but could not see any attachments to it. Can you please try sending it again?
If the file is larger than 20MB - please upload it somewhere and send us the link, as our mail server might reject any larger attachments.
Regards,
Stefan
I got the e-mail but could not see any attachments to it. Can you please try sending it again?
If the file is larger than 20MB - please upload it somewhere and send us the link, as our mail server might reject any larger attachments.
Regards,
Stefan
Re: Insert page not active
Sent again.... the document attached is 326kb
Thanks
Andler
Thanks
Andler
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Re: Insert page not active
Hello Andler,
Thank you for providing the file. This document contains a digital signature that restricts inserting of pages.
Cheers!
Thank you for providing the file. This document contains a digital signature that restricts inserting of pages.
Cheers!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Cheers,
Patrick Charest
Tracker Support North America
Thank you.
Cheers,
Patrick Charest
Tracker Support North America
Re: Insert page not active
Hi Patrick.
Thanks, but with the older versione 6.XXX there was no problem for insert page on document signed.
Best regards.
Andrea
Thanks, but with the older versione 6.XXX there was no problem for insert page on document signed.
Best regards.
Andrea
- Tracker Supp-Stefan
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Re: Insert page not active
Hello Andrea,
Yes we were allowing this before, but there is a potential for causing changes in the file that will e.g. break the signature, and that is why we are currently not allowing modifications for signed files, and are work is being done for improving this behaviour but I can't tell you when changes to this might happen.
Regards,
Stefan
Yes we were allowing this before, but there is a potential for causing changes in the file that will e.g. break the signature, and that is why we are currently not allowing modifications for signed files, and are work is being done for improving this behaviour but I can't tell you when changes to this might happen.
Regards,
Stefan
Re: Insert page not active
hi Patrick.
Ok. thanks.
Can you notify me when the update is on air.
Merry christmas to everybody.
Andrea
Ok. thanks.
Can you notify me when the update is on air.
Merry christmas to everybody.
Andrea
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Re: Insert page not active
Hi Andrler,
as Stefan says we don't have an ETA at present. We will post here when it is available.
cheers
as Stefan says we don't have an ETA at present. We will post here when it is available.
cheers
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com