V7 has crashed twice today, once when inserting one pdf into another and the next time I was zooming in on a pdf.
Below is what was shown in the error message.
Problem signature:
Problem Event Name: APPCRASH
Application Name: PDFXEdit.exe
Application Version: 7.0.323.0
Application Timestamp: 5a20e1f3
Fault Module Name: StackHash_a20b
Fault Module Version: 6.1.7601.23915
Fault Module Timestamp: 59b94ee4
Exception Code: c0000374
Exception Offset: 00000000000bf3e2
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: a20b
Additional Information 2: a20b3328898e4cf105284285472d6afc
Additional Information 3: 1fed
Additional Information 4: 1fed9b59e9d6679e040165b7255cb752
Attached is the PDF that crashed the program while zooming.
V7 has crashed twice today.
Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan
V7 has crashed twice today.
- Attachments
-
- S-2 - FRAMING PLAN AND SECTIONS AND DETAILS.pdf
- (192.64 KiB) Downloaded 75 times
- Vasyl-Tracker Dev Team
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Re: V7 has crashed twice today.
Hi, Robert.
Thanks for your report. We will try to reproduce your issue.
Can you make crash dump and send it to us?
How to:
https://www.pdf-xchange.com/knowle ... estigation
Best
Regards.
Thanks for your report. We will try to reproduce your issue.
Can you make crash dump and send it to us?
How to:
https://www.pdf-xchange.com/knowle ... estigation
Best
Regards.
Vasyl Yaremyn
Tracker Software Products
Project Developer
Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.
Tracker Software Products
Project Developer
Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.
Re: V7 has crashed twice today.
I can not make it crash now. So I can not make a crash dump file, and there is none saved. I would have thought there would have been, since there was a local dumps in the registry.
- Tracker Supp-Stefan
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- Location: London
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Re: V7 has crashed twice today.
Hi Robert,
It is good news that it does not crash any more, but if you do manage to reproduce it again - please do send the crash dump as it will be needed for our investigation.
Regards,
Stefan
It is good news that it does not crash any more, but if you do manage to reproduce it again - please do send the crash dump as it will be needed for our investigation.
Regards,
Stefan
- Tracker Supp-Stefan
- Site Admin
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- Joined: Mon Jan 12, 2009 8:07 am
- Location: London
- Contact:
Re: V7 has crashed twice today.
Hi Robert,
We think we might have found the cause of the problem you experienced, and are working on a fix already.
Hopefully you won't experience it again before the next release when we would have applied the fix.
Regards,
Stefan
We think we might have found the cause of the problem you experienced, and are working on a fix already.
Hopefully you won't experience it again before the next release when we would have applied the fix.
Regards,
Stefan
Re: V7 has crashed twice today.
I glad you were able to determine what the problems is. I currently went back to version 6.0 (322.7). I'll try Ver 7 again after the next release is out.
- Patrick-Tracker Supp
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Re: V7 has crashed twice today.
Thank you for your patience cooperation and understanding, Robert. We hope to have this out soon.
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Cheers,
Patrick Charest
Tracker Support North America
Thank you.
Cheers,
Patrick Charest
Tracker Support North America