Hello Support,
we have on 10 % our PCs (20) the Problem, that the Colour is wrong on the Display and when printed with PDF XChange Editor (Version 6.0 Build 321). If you open the same PDF with Adobe DC everything is fine.
Example:
Wrong Colours: https://ibb.co/knssRQ
Should look like this: https://ibb.co/cmJXRQ
The PC are installed with the same Image, have the same Network Printers installed.
I tried several things, like reinstall Xchange Editor, deleting all Printers even with Registry cleanup.
Only solution I found yet, is to install the PDF Xchange Viewer Pro (Version 2.5 Build 201.0)
I am not happy with that, as you can imagine.
Best Regards
Michael
Wrong Colours PDF Xchange Editor
Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan
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Re: Wrong Colours PDF Xchange Editor
Can you please send us sample document where the issue is reproducible, screenshot of your "Color Managment" page on Editor Preferences dialog, and, the ICC profile of your monitor (or, ZIP and send us all files from your c:\WINDOWS\System32\spool\drivers\color folder).
Tracker Software (Project Director)
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
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Re: Wrong Colours PDF Xchange Editor
To which Email adress shall I send the infos?
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Re: Wrong Colours PDF Xchange Editor
Hello Michael,
Please send any samples to support@pdf-xchange.com.
Also - are you using custom colour profiles in windows and/or for the monitors on those 10% of the machines where the issue occurs?
Regards,
Stefan
Please send any samples to support@pdf-xchange.com.
Also - are you using custom colour profiles in windows and/or for the monitors on those 10% of the machines where the issue occurs?
Regards,
Stefan
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Re: Wrong Colours PDF Xchange Editor
Hello,
some User have the same Problem. nearly the same Color mistakes.
Version. PDF-XChange Editor 8.331.0
Do you a Solution for the Problem ?
Thanks
Christian
some User have the same Problem. nearly the same Color mistakes.
Version. PDF-XChange Editor 8.331.0
Do you a Solution for the Problem ?
Thanks
Christian
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Re: Wrong Colours PDF Xchange Editor
Color Management was said to be up for an overhaul for quite some time now. But unfortunately it does not seem to be high on the list?!
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Re: Wrong Colours PDF Xchange Editor
Problem solved!
in this Directory there was a ICC from the Manufacturer of the Display.
c:\WINDOWS\System32\spool\drivers\color
After deleting this ICC the Problems are.
Greetings Christian
in this Directory there was a ICC from the Manufacturer of the Display.
c:\WINDOWS\System32\spool\drivers\color
After deleting this ICC the Problems are.
Greetings Christian
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- User
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Re: Wrong Colours PDF Xchange Editor
Instead of deleting the whole ICC profile you could tell Windows not to use it (it will use sRGB then). This way you at least had a choice if you need it later on.
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Re: Wrong Colours PDF Xchange Editor
Hi fic5020,
Glad to hear that did it!
@Timur - Thanks for the assist
Glad to hear that did it!
@Timur - Thanks for the assist
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com