Convert to PDF/A error: Name is not valid UTF-8 string

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SohL
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Joined: Fri Jun 04, 2021 8:57 am

Convert to PDF/A error: Name is not valid UTF-8 string

Post by SohL »

I'm trying to convert a PDF file to PDF/A standard via PDF-Tools. It doesn't work because I get the the error "Name is not valid UTF-8 string".

I've created the PDf document myself, as well as two other ones with almost identical names (both the file name and the head of the document). The two other documents don't have this same issue, so the problem doesn't seem to happen because of the umlauts in the headline. There are no special characters in the file names.

The error alone doesn't tell much, so: what does it mean and how can I solve it?
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Tracker Supp-Stefan
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Re: Convert to PDF/A error: Name is not valid UTF-8 string

Post by Tracker Supp-Stefan »

Hello SohL,

Can we please have a copy of the problematic file?
If it contains sensitive data - please e-mail it to support@pdf-xchange.com with a link back to this topic.

Kind regards,
Stefan
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