Page 1 of 1

Word add-in thinks my copy is unlicensed

Posted: Sat Jul 13, 2019 8:13 pm
by sparkyguy
Windows 7 32-bit
PDF-Xchange Editor Pro 8.0 build 331.0
Did the "complete install' of all features.
Microsoft Office 2016

I have had PDF-XChange Pro licensed & installed for 8+ years.
Today, I tried to create pdf from within Windows Word 2016. Creation went as usual, but when I opened the pdf, it has the "watermarks" in the upper corners noting to "click hear to buy the product". I did a "repair", with no effect. Did an uninstall, downloaded again from website, and reinstall with the same results. Assistance or direction would be appreciated.

Re: Word add-in thinks my copy is unlicensed

Posted: Sat Jul 13, 2019 8:36 pm
by Will - Tracker Supp
Hi sparkyguy,

Thanks for the post - I'm afraid that we can't deal with [potential] licensing issues via the forums, due to the sensitive nature of the topic. Please email support@tracker-software.com directly about this issue. Please also be sure to include your license key and link to this topic as reference.

PLEASE DO NOT POST YOUR LICENSE KEY HERE, OR WE WILL BE FORCED TO BLOCK IT!

Thanks,