Word add-in thinks my copy is unlicensed

This Forum is for the use of End Users requiring help and assistance for Tracker Software's PDF-Tools.

Moderators: Tracker Support, TrackerSupp-Daniel, Chris - Tracker Supp, Vasyl-Tracker Dev Team, Sean - Tracker, Tracker Supp-Stefan

Post Reply
sparkyguy
User
Posts: 9
Joined: Wed Apr 13, 2016 10:06 pm

Word add-in thinks my copy is unlicensed

Post by sparkyguy » Sat Jul 13, 2019 8:13 pm

Windows 7 32-bit
PDF-Xchange Editor Pro 8.0 build 331.0
Did the "complete install' of all features.
Microsoft Office 2016

I have had PDF-XChange Pro licensed & installed for 8+ years.
Today, I tried to create pdf from within Windows Word 2016. Creation went as usual, but when I opened the pdf, it has the "watermarks" in the upper corners noting to "click hear to buy the product". I did a "repair", with no effect. Did an uninstall, downloaded again from website, and reinstall with the same results. Assistance or direction would be appreciated.

User avatar
Will - Tracker Supp
Site Admin
Posts: 6718
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: Word add-in thinks my copy is unlicensed

Post by Will - Tracker Supp » Sat Jul 13, 2019 8:36 pm

Hi sparkyguy,

Thanks for the post - I'm afraid that we can't deal with [potential] licensing issues via the forums, due to the sensitive nature of the topic. Please email support@tracker-software.com directly about this issue. Please also be sure to include your license key and link to this topic as reference.

PLEASE DO NOT POST YOUR LICENSE KEY HERE, OR WE WILL BE FORCED TO BLOCK IT!

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

Post Reply