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Selfmade PDF tool is (and wil not be) saved after update version 7.0 build 327.1

Posted: Fri Dec 07, 2018 9:28 am
by bbrammer
After updating to the last build 327.1 (version 7), I lost all my self created PDF tools.
The shortcuts on my desktop stopped working and give an error, tool not found.

After recreating new tools, these also disappear after a while (found this problem after 1 day / relogon).
Somehow it seems the custom made tools are not stored / saved.
Please help!

Re: Selfmade PDF tool is (and wil not be) saved after update version 7.0 build 327.1

Posted: Fri Dec 07, 2018 8:06 pm
by TrackerSupp-Daniel
Hello bbrammer,

Looking over our email conversation with you, we will continue troubleshooting there for the time being.
Regards,

Re: Selfmade PDF tool is (and wil not be) saved after update version 7.0 build 327.1

Posted: Mon Dec 10, 2018 9:13 am
by bbrammer
I think I found my issue, and the solution :)
When editing or creating a tool while executing some tool, the registery keys seems to be deleted.

Backing up the regkeys did the trick to be able to restore the created tools.
Hope I can help others with this information.
Perhaps this issue can be fixed in future updates

Re: Selfmade PDF tool is (and wil not be) saved after update version 7.0 build 327.1

Posted: Mon Dec 10, 2018 9:26 pm
by TrackerSupp-Daniel
Hello bbrammer,

I am glad to hear that resolved it!

All the best,