Selfmade PDF tool is (and wil not be) saved after update version 7.0 build 327.1

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bbrammer
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Posts: 4
Joined: Fri Dec 07, 2018 9:21 am

Selfmade PDF tool is (and wil not be) saved after update version 7.0 build 327.1

Post by bbrammer » Fri Dec 07, 2018 9:28 am

After updating to the last build 327.1 (version 7), I lost all my self created PDF tools.
The shortcuts on my desktop stopped working and give an error, tool not found.

After recreating new tools, these also disappear after a while (found this problem after 1 day / relogon).
Somehow it seems the custom made tools are not stored / saved.
Please help!

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TrackerSupp-Daniel
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Posts: 2241
Joined: Wed Jan 03, 2018 6:52 pm

Re: Selfmade PDF tool is (and wil not be) saved after update version 7.0 build 327.1

Post by TrackerSupp-Daniel » Fri Dec 07, 2018 8:06 pm

Hello bbrammer,

Looking over our email conversation with you, we will continue troubleshooting there for the time being.
Regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

bbrammer
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Posts: 4
Joined: Fri Dec 07, 2018 9:21 am

Re: Selfmade PDF tool is (and wil not be) saved after update version 7.0 build 327.1

Post by bbrammer » Mon Dec 10, 2018 9:13 am

I think I found my issue, and the solution :)
When editing or creating a tool while executing some tool, the registery keys seems to be deleted.

Backing up the regkeys did the trick to be able to restore the created tools.
Hope I can help others with this information.
Perhaps this issue can be fixed in future updates

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TrackerSupp-Daniel
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Posts: 2241
Joined: Wed Jan 03, 2018 6:52 pm

Re: Selfmade PDF tool is (and wil not be) saved after update version 7.0 build 327.1

Post by TrackerSupp-Daniel » Mon Dec 10, 2018 9:26 pm

Hello bbrammer,

I am glad to hear that resolved it!

All the best,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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