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PDF Tools will not open or run

Posted: Tue Sep 25, 2018 5:34 pm
by prius04
I have a Windows 10 Pro machine on which PDF Tools will not open or run - the little blue wheel spins for a few seconds and then....nothing. I noticed in Task Manager that an entry for PDF Tools appears, briefly shows as Suspended, and then disappears.

Regardless, there is no reason the program should not function properly (at least start!) since I have a standard OS, machine, and installation. Further, PDF-XChange Editor is functioning without any issues whatsoever - Tools just will not open. FWIW, I have uninstalled and reinstalled the program and tried a host of troubleshooting procedure to no avail.

Any assistance would be greatly appreciated.

Re: PDF Tools will not open or run  SOLVED

Posted: Tue Sep 25, 2018 5:40 pm
by TrackerSupp-Daniel
Hello prius04,

Terribly sorry for this, We have found that a small number of users are affected by a bug causing this, we have developed a fix for the next build. As an interim, you can download the attached file, unzip it, and run the contained .reg file. Afterwards, simply restart your PC to ensure it takes effect and you should find PDF-Tools working correctly.

Re: PDF Tools will not open or run

Posted: Tue Sep 25, 2018 5:56 pm
by prius04
Wow! That was F A S T and worked like a charm. Thanks, Daniel!!!!!!!!

Re: PDF Tools will not open or run

Posted: Tue Sep 25, 2018 7:09 pm
by TrackerSupp-Daniel
Glad to hear it worked! :)
Have a great day