I have a Windows 10 Pro machine on which PDF Tools will not open or run - the little blue wheel spins for a few seconds and then....nothing. I noticed in Task Manager that an entry for PDF Tools appears, briefly shows as Suspended, and then disappears.
Regardless, there is no reason the program should not function properly (at least start!) since I have a standard OS, machine, and installation. Further, PDF-XChange Editor is functioning without any issues whatsoever - Tools just will not open. FWIW, I have uninstalled and reinstalled the program and tried a host of troubleshooting procedure to no avail.
Any assistance would be greatly appreciated.
PDF Tools will not open or run SOLVED
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- TrackerSupp-Daniel
- Site Admin
- Posts: 8579
- Joined: Wed Jan 03, 2018 6:52 pm
Re: PDF Tools will not open or run SOLVED
Hello prius04,
Terribly sorry for this, We have found that a small number of users are affected by a bug causing this, we have developed a fix for the next build. As an interim, you can download the attached file, unzip it, and run the contained .reg file. Afterwards, simply restart your PC to ensure it takes effect and you should find PDF-Tools working correctly.
Terribly sorry for this, We have found that a small number of users are affected by a bug causing this, we have developed a fix for the next build. As an interim, you can download the attached file, unzip it, and run the contained .reg file. Afterwards, simply restart your PC to ensure it takes effect and you should find PDF-Tools working correctly.
- Attachments
-
- PDFTools326.1_FixCrashOnStart.reg.zip
- (363 Bytes) Downloaded 158 times
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Re: PDF Tools will not open or run
Wow! That was F A S T and worked like a charm. Thanks, Daniel!!!!!!!!
- TrackerSupp-Daniel
- Site Admin
- Posts: 8579
- Joined: Wed Jan 03, 2018 6:52 pm
Re: PDF Tools will not open or run
Glad to hear it worked!
Have a great day
Have a great day
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com