PDF Tools will not open or run  SOLVED

This Forum is for the use of End Users requiring help and assistance for Tracker Software's PDF-Tools.

Moderators: Tracker Support, TrackerSupp-Daniel, Chris - Tracker Supp, Vasyl-Tracker Dev Team, Sean - Tracker, Tracker Supp-Stefan

Post Reply
prius04
User
Posts: 40
Joined: Thu Jul 03, 2008 8:43 pm

PDF Tools will not open or run

Post by prius04 » Tue Sep 25, 2018 5:34 pm

I have a Windows 10 Pro machine on which PDF Tools will not open or run - the little blue wheel spins for a few seconds and then....nothing. I noticed in Task Manager that an entry for PDF Tools appears, briefly shows as Suspended, and then disappears.

Regardless, there is no reason the program should not function properly (at least start!) since I have a standard OS, machine, and installation. Further, PDF-XChange Editor is functioning without any issues whatsoever - Tools just will not open. FWIW, I have uninstalled and reinstalled the program and tried a host of troubleshooting procedure to no avail.

Any assistance would be greatly appreciated.

User avatar
TrackerSupp-Daniel
Site Admin
Posts: 2273
Joined: Wed Jan 03, 2018 6:52 pm

Re: PDF Tools will not open or run  SOLVED

Post by TrackerSupp-Daniel » Tue Sep 25, 2018 5:40 pm

Hello prius04,

Terribly sorry for this, We have found that a small number of users are affected by a bug causing this, we have developed a fix for the next build. As an interim, you can download the attached file, unzip it, and run the contained .reg file. Afterwards, simply restart your PC to ensure it takes effect and you should find PDF-Tools working correctly.
Attachments
PDFTools326.1_FixCrashOnStart.reg.zip
(363 Bytes) Downloaded 71 times
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

prius04
User
Posts: 40
Joined: Thu Jul 03, 2008 8:43 pm

Re: PDF Tools will not open or run

Post by prius04 » Tue Sep 25, 2018 5:56 pm

Wow! That was F A S T and worked like a charm. Thanks, Daniel!!!!!!!!

User avatar
TrackerSupp-Daniel
Site Admin
Posts: 2273
Joined: Wed Jan 03, 2018 6:52 pm

Re: PDF Tools will not open or run

Post by TrackerSupp-Daniel » Tue Sep 25, 2018 7:09 pm

Glad to hear it worked! :)
Have a great day
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Post Reply