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zuf4
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PDF uploading

Wed Sep 27, 2017 3:10 pm

We use an online based engineering change program. That we use to print updates... We upload PDF copies of the files to the online program. I was running Windows 7 PRO with PDFXCHANGE Version 2.5 (Build 212.0). With this version I didn't have any problems. Now I have a new computer at work running Windows 10 PRO and PDF-XCHange Editor Version: 6.0 (Build 322.4). Now I can't upload PDF files to the program. What could be the issue? Can I roll back to the version that worked?

Thanks,
kurt
 
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Tracker Supp-Stefan
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Re: PDF uploading

Wed Sep 27, 2017 3:24 pm

Hello Kurt,

Welcome to our forums.
You say that you were "uploading" the files to the program - can you please explain exactly how this upload worked?
And what happens with the Editor now - do you get any error messages, or just nothing happens?
If you can provide some screenshots illustrating the process - that would be great!

Regards,
Stefan
 
zuf4
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Re: PDF uploading

Wed Sep 27, 2017 5:30 pm

I take the saved PDF and drag and drop it in the grey box on the website.
I can also click on the "choose files" button and browse for the file.
I don't know if you can get this. If not let me know.
I used Power Point mix to capture a video of what it's doing.

Click on the link
click download, open with powerpoint
Click on the slide and a play button appears in the bottom corner

https://db.tt/WrQ7lKxHxS
 
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Patrick-Tracker Supp
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Re: PDF uploading

Wed Sep 27, 2017 11:39 pm

Hello zuf4,

Does this happen with all PDF documents? Please try this with a document that has not be modified or saved using our software such as the one attached below.

Thank you!
Attachments
Zombies.pdf
(302.25 KiB) Downloaded 15 times
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
 
zuf4
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Re: PDF uploading

Thu Sep 28, 2017 9:00 am

Yes it happens with all PDF's even the one you asked me to try.
FYI my co-worker has the same software and it works fine for him.
 
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Tracker Supp-Stefan
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Re: PDF uploading

Thu Sep 28, 2017 10:27 am

Hello Zuf4,

Sounds like the problem is specific to your machine.
I noticed that in the first post you said you are using build 322.4. This is not the current latest - so can you please try to uninstall all our products, reboot, and then download the latest version and do a fresh install with it:
https://www.tracker-software.com/product/downloads
And let us kow if that helps with the problem?

Cheers,
Stefan
 
zuf4
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Re: PDF uploading

Thu Sep 28, 2017 10:43 am

I updated and I'm running Version 6.0 build 322.7. I will try re-installing as you suggested and see what that does.
 
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Re: PDF uploading

Thu Sep 28, 2017 10:46 am

Thanks zuf4,

Let us know how it goes after the reinstall!

Cheers,
Stefan
 
zuf4
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Re: PDF uploading

Thu Sep 28, 2017 11:49 am

Awesome!!! That appears to have fixed the problem. Thank you for all your help!
 
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Tracker Supp-Stefan
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Re: PDF uploading

Thu Sep 28, 2017 12:50 pm

:)

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