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bernard meunier
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Error: upon openning protected doc : Required value non found in last trailer

Sun Mar 19, 2017 4:36 pm

Hi,
I'm facing an error while opening a password protected doc (generated using the PDFToolsv6 secure PDF script):

Here are the steps to try reproducing:
Use Google chrome to browse a web page
Print content using the "save as pdf" chrome option.
The generated PDF well open using PDF Editor.
Drag and drop that pdf onto the secure PDF script (attached for convenience: Saved pwd is "Test" w/o quotes)
When opening now with PDF Editor I got an error!

Any idea ?
Thanks
Bernie
PDF-Tools Exchange_securescript.zip
SCript
(1.57 KiB) Downloaded 22 times
CaptureIssueBernie.zip
Issue
(183.17 KiB) Downloaded 24 times
Copie de Espace santé Aon - aon.zip
Source unprotected
(547.34 KiB) Downloaded 23 times
 
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Will - Tracker Supp
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Re: Error: upon openning protected doc : Required value non found in last trailer

Sun Mar 19, 2017 8:48 pm

Hi Bernie,

Thanks for the post - I'm not familiar with the PDFTEX file type. Can you please provide information on what this file is and how it was created? Also, it's worth noting that I don't see any errors with this file using Version 6 Build 321, so please make sure that you're using the latest release:
http://www.tracker-software.com/downloads

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support
http://www.tracker-software.com
 
bernard meunier
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Re: Error: upon openning protected doc : Required value non found in last trailer

Mon Mar 20, 2017 5:57 pm

Hi Will,

The PDFEX was PDF tools v6 export... I guess it could be imported at your side.
the script is the PDF secure provided with PDF tools v6 customized this way:
Protect using Paswword (saved in the script an therefore script will silently protect docs
w/o asking password using a GUI.
Save document in place (same folder & same name w/o confirmation).

The enclosed PDF doc was the one unprotected ... to be protected at your side.
At my side also PDF docs look fine... this is why I provide it because he exhibit an error
after being protected!

Hope this clarify a bit!
Regards
Bernie
 
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Will - Tracker Supp
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Re: Error: upon openning protected doc : Required value non found in last trailer

Tue Mar 21, 2017 11:46 am

Hi Bernard,

Thanks for the explanation and apologies - I've not had much chance to 'play' with the tool exporting as I'd like, I've had far too much to do otherwise so didn't initially recognize the file type :roll:

I've tested using your files and have reproduced this here. I've created an internal development ticket to track the issue (RT-3856).

Sincere apologies for the inconvenience!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support
http://www.tracker-software.com
 
bernard meunier
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Re: Error: upon openning protected doc : Required value non found in last trailer

Tue Mar 21, 2017 5:36 pm

Hi Will,

Thanks.
As this issue is well reproduced at your side I feel confident and can wait.
BTW: do you know either or not it is possible to be told as soon as fix is available?

Regards
Bernie
 
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Will - Tracker Supp
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Re: Error: upon openning protected doc : Required value non found in last trailer

Wed Mar 22, 2017 9:35 am

Hi Bernard,

Not a problem at all :)
BTW: do you know either or not it is possible to be told as soon as fix is available?
I can certainly try to keep you posted on it, but we're not always informed directly of the fix. I've forwarded this ticket to the dev. team directly and have requested that it be considered critical, so hopefully it will be fixed ASAP.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support
http://www.tracker-software.com
 
bernard meunier
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Re: Error: upon openning protected doc : Required value non found in last trailer

Wed Mar 22, 2017 6:50 pm

Hi,
Thanks for this.
Regards,
Bernie
 
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Will - Tracker Supp
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Re: Error: upon openning protected doc : Required value non found in last trailer

Thu Mar 23, 2017 10:20 am

:D
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support
http://www.tracker-software.com
 
bernard meunier
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Re: Error: upon openning protected doc : Required value non found in last trailer

Mon Jun 12, 2017 6:59 am

Hi,
Is there any good news regarding a fix for that issue?
Regards
Bernie
 
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Will - Tracker Supp
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Re: Error: upon openning protected doc : Required value non found in last trailer

Mon Jun 12, 2017 7:42 am

Hi Bernie,

I've just checked the ticket and it appears that this has been resolved in build 322. Apologies for the lack of notification, but as warned before we're not always told.
http://www.tracker-software.com/downloads

HTH!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support
http://www.tracker-software.com
 
Willy Van Nuffel
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Re: Error: upon openning protected doc : Required value non found in last trailer

Mon Jun 12, 2017 12:46 pm

I do not know if Bernie has been informed about another question he had about Mass Unprotect PDFs:
viewtopic.php?f=70&t=28506

That issue seems also to have been resolved, starting from PDF Tools version 6.0.322:
viewtopic.php?f=70&t=29176

Best regards.
 
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Will - Tracker Supp
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Re: Error: upon openning protected doc : Required value non found in last trailer

Mon Jun 12, 2017 1:07 pm

Thanks Willy :D
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support
http://www.tracker-software.com

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