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bob danker
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"The Parameter is Incorrect" error

Sun Feb 12, 2017 10:54 pm

When I attempt to optimize a PDF that has been created by combining 12 PDFs using the "Split/Merge" tool, I get an error that says "The Parameter is Incorrect" with a messages that points to a folder on my hard disk and ends with "Document.pdf". The same thing happens when I try to optimize a single PDF. This error did not occur before I updated to Build 320.1.
 
bob danker
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Re: "The Parameter is Incorrect" error

Sun Feb 12, 2017 11:09 pm

The same error appears if I use build 320.1 of the XChange Editor to optimize a PDF.
 
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Will - Tracker Supp
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Re: "The Parameter is Incorrect" error

Mon Feb 13, 2017 8:38 am

Hi Bob,

Thanks for the post - Can you please send any sample file that displays this error?

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
 
bob danker
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Joined: Fri Feb 28, 2014 9:41 pm

Re: "The Parameter is Incorrect" error

Mon Feb 13, 2017 5:43 pm

See attached page from a credit card statement. Maybe something in the PDF is not acceptable to Tools or the XChange Editor. Foxit PhantomPDF Business, version 7.3.9, had no problem optimizing the attached document. I used Tools to optimize other PDF files and had no problem.
Attachments
Stmnt_012016_2715 Page 2.pdf
(76.41 KiB) Downloaded 29 times
 
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Will - Tracker Supp
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Re: "The Parameter is Incorrect" error

Tue Feb 14, 2017 8:49 am

Hi Bob,

Thanks for that - Another user reported the same and I was able to reproduce this there. The ticket number is RT-3815.

Apologies for the inconvenience!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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