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Distorted scans with PDF-Tools 6.0.320.1

Posted: Thu Feb 09, 2017 9:13 pm
by speedskater
After the update to PDF-Tools 6.0.320.1 scanning gives me distorted results.
PDF-Tools 603201.pdf
(66.38 KiB) Downloaded 158 times
I have a Canon Lide 220 scanner. Scanning is done using WIA on a windows x64 machine.

Strangely, the scanning results from PDF-XChange 6.0.320.1 are still fine.
PDF-XChange Editor 603201.pdf
(67.16 KiB) Downloaded 146 times

Re: Distorted scans with PDF-Tools 6.0.320.1

Posted: Thu Feb 09, 2017 10:17 pm
by Patrick-Tracker Supp
Hi speedskater,

Thank you for your post. I have reproduced this issue and informed the dev team.

We apologise for this inconvenience.

Re: Distorted scans with PDF-Tools 6.0.320.1

Posted: Tue Feb 14, 2017 8:42 pm
by james goodman
I have the same problem. I rely on PDF Tools to scan documents every day in my work.

I wasted precious time in a meeting with a client trying repeatedly to scan a document she had brought.

Later I remembered I still had PDF Tools 4 on my computer, which works—thank God! I depend on your software to scan documents in my work every day.

I, too, use WIA, and my computer runs Windows 7 x64.

Hope you fix this soon. Am so sorry I ran the updater today! :cry:

Re: Distorted scans with PDF-Tools 6.0.320.1

Posted: Wed Feb 15, 2017 1:55 pm
by Will - Tracker Supp
Hi James,

If you have a license for PDF-Tools, this will also work in the Editor. Please try using the Editor to scan as a workaround until this is fixed.

Thanks,

Re: Distorted scans with PDF-Tools 6.0.320.1

Posted: Wed Feb 15, 2017 7:50 pm
by james goodman
Hi Will,

Thanks so much! I never knew it was possible to scan from within Editor (New Document | From Scanner...). It works!

In addition, I learned that it is possible to merge PDF files (New Document | Combine Files into a Single PDF...).

Scanning to PDF and merging PDF files are practically all I do with PDF Tools, so now I can do everything I need to do with your software in Editor. That should save some time over the long run.

JG

Re: Distorted scans with PDF-Tools 6.0.320.1

Posted: Wed Feb 15, 2017 9:11 pm
by Patrick-Tracker Supp
Hello,

Thank you all for your efforts here. We will be releasing a fix for this very soon.

Thank you for your patience and understanding.

Cheers!