PDF-XChange - Tracker PDF Viewer - TIFF-XChange - Image-XChange - XMF-XChange - Raster-XChange - Support

Moderators: TrackerSupp-Daniel, Tracker Support, Chris - Tracker Supp, Vasyl-Tracker Dev Team, Sean - Tracker, Tracker Supp-Stefan

 
speedskater
User
Topic Author
Posts: 2
Joined: Sat Jan 12, 2008 4:37 pm

Distorted scans with PDF-Tools 6.0.320.1

Thu Feb 09, 2017 9:13 pm

After the update to PDF-Tools 6.0.320.1 scanning gives me distorted results.
PDF-Tools 603201.pdf
(66.38 KiB) Downloaded 46 times


I have a Canon Lide 220 scanner. Scanning is done using WIA on a windows x64 machine.

Strangely, the scanning results from PDF-XChange 6.0.320.1 are still fine.
PDF-XChange Editor 603201.pdf
(67.16 KiB) Downloaded 34 times
 
User avatar
Patrick-Tracker Supp
Site Admin
Posts: 1655
Joined: Thu Mar 27, 2014 6:14 pm
Location: Vancouver Island
Contact:

Re: Distorted scans with PDF-Tools 6.0.320.1

Thu Feb 09, 2017 10:17 pm

Hi speedskater,

Thank you for your post. I have reproduced this issue and informed the dev team.

We apologise for this inconvenience.
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
 
james goodman
User
Posts: 7
Joined: Tue Apr 03, 2012 8:06 pm

Re: Distorted scans with PDF-Tools 6.0.320.1

Tue Feb 14, 2017 8:42 pm

I have the same problem. I rely on PDF Tools to scan documents every day in my work.

I wasted precious time in a meeting with a client trying repeatedly to scan a document she had brought.

Later I remembered I still had PDF Tools 4 on my computer, which works—thank God! I depend on your software to scan documents in my work every day.

I, too, use WIA, and my computer runs Windows 7 x64.

Hope you fix this soon. Am so sorry I ran the updater today! :cry:
 
User avatar
Will - Tracker Supp
Site Admin
Posts: 6054
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: Distorted scans with PDF-Tools 6.0.320.1

Wed Feb 15, 2017 1:55 pm

Hi James,

If you have a license for PDF-Tools, this will also work in the Editor. Please try using the Editor to scan as a workaround until this is fixed.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
 
james goodman
User
Posts: 7
Joined: Tue Apr 03, 2012 8:06 pm

Re: Distorted scans with PDF-Tools 6.0.320.1

Wed Feb 15, 2017 7:50 pm

Hi Will,

Thanks so much! I never knew it was possible to scan from within Editor (New Document | From Scanner...). It works!

In addition, I learned that it is possible to merge PDF files (New Document | Combine Files into a Single PDF...).

Scanning to PDF and merging PDF files are practically all I do with PDF Tools, so now I can do everything I need to do with your software in Editor. That should save some time over the long run.

JG
 
User avatar
Patrick-Tracker Supp
Site Admin
Posts: 1655
Joined: Thu Mar 27, 2014 6:14 pm
Location: Vancouver Island
Contact:

Re: Distorted scans with PDF-Tools 6.0.320.1

Wed Feb 15, 2017 9:11 pm

Hello,

Thank you all for your efforts here. We will be releasing a fix for this very soon.

Thank you for your patience and understanding.

Cheers!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

Who is online

Users browsing this forum: No registered users and 2 guests