PDF Topols Version 6.0 does not work

[RdelaRoza]

My System is WIN 7 Professional (64 Bit). Today I installed PDF Tools V. 6.0 (Build 318.0).

When trying to merge pdf-files, I always get the error message "PDF Tools does no longer work".

I will now make a system to be able to work with PDF tolols again, butr this should not be the final solution.

What can I do?

[Radi - Tracker Supp]

Hello RdelaRoza,

It seems like something went wrong during the installation process.
Please try to uninstall all Tracker Software products from your computer and then re-install using the latest version of PDF-XChange PRO.
You can find the installer here:
https://www.pdf-xchange.com/PDFXPro6.zip

Regards,
Radi

[RdelaRoza]

Hi Radi,

I installed the latest version from the zip-file (after uninstalling all Tracker products from my PC and starting it new), but nothing has changed. Any idea what I can do next?

[Willy Van Nuffel]

Did you already try with the PDF-Tools "64 bit MSI Installer" ?

https://www.pdf-xchange.com/product/pdf-tools

[Patrick-Tracker Supp]

Hello RdelaRoza,

Thank you for the post. Could you please send us a screenshot of the tool settings for the merge tool?

There may be conflicting commands or some other clue within.

Please note that any image file will need to be saved in a zip folder in order to post it here.

Thank you!

[RdelaRoza]

Did you already try with the PDF-Tools "64 bit MSI Installer" ?

https://www.pdf-xchange.com/product/pdf-tools

[RdelaRoza]

Hi Patrick,

with the 64-Bit-Installer it works neither. Here is the screenshot of the merge settings.

[Willy Van Nuffel]

The only difference that I see for myself is that the "Show extended dialog box ..." is not active.
When I deactivate this dialog box at my side, and try again, everything keeps working.

1) Would it be possible to post a few more details concerning the different steps that you are doing?
Like:
- click Run
- select the PDF files
- click Open
- ...

2) At which step exactly do you get the error message?

3) Could you attach a 'print screen' from the error message?

Best regards.

[Patrick-Tracker Supp]

Hello,

It seems this is a bug with regards to the UI language. Could you please try to change the language to English and let us know if you are still seeing this error?

You can change the UI language under Options> Preferences> Language

Thank you!

[RdelaRoza]

Hi Patrick, Hi Willy,

thanks for your support.

The issue was about the UI. I have changed it to English, and now it works.

[Patrick-Tracker Supp]

Thank you for confirming this RdelaRoza,

The issue has been reported to our development team and should be fixed for the next build release.

Thank you for your patience and understanding while we work to resolve this issue.

Thank you!