Secure PDF

This Forum is for the use of End Users requiring help and assistance for Tracker Software's PDF-Tools.

Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Sean - Tracker, Chris - Tracker Supp, Tracker Supp-Stefan

Post Reply
guhkgjcgjh
User
Posts: 5
Joined: Tue Sep 03, 2019 8:51 am

Secure PDF

Post by guhkgjcgjh » Tue Sep 03, 2019 9:03 am

Hi there,

I created a workflow in which the pdf file is secured. The password should be same every time. Please find the screenshots attached.

However, it keeps asking for the keyword whenever the workflow is started.

Thanks for your help.

BR,
B
Attachments
2019-09-03 10_57_57-PDF-Tools - Test Tool bfe.png
2019-09-03 10_56_56-PDF-Tools - Test Tool bfe.png
2019-09-03 10_56_56-PDF-Tools - Test Tool bfe.png (4.86 KiB) Viewed 423 times

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13428
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Secure PDF

Post by Tracker Supp-Stefan » Tue Sep 03, 2019 9:15 am

Hello guhkgjcgjh,

Welcome to our forums!
I've just tested this feature and it appears to be working correctly for me. Can you please check at your end and make sure that you are using build 332.0 of the PDF Tools?

Regards,
Stefan

guhkgjcgjh
User
Posts: 5
Joined: Tue Sep 03, 2019 8:51 am

Re: Secure PDF

Post by guhkgjcgjh » Tue Sep 03, 2019 6:11 pm

Hi Stefan,

Thanks for the quick reply.

I just updated to the current version. However, the issue remains.

Is there anything else I could rule out?

Thanks & best regards,

B

User avatar
TrackerSupp-Daniel
Site Admin
Posts: 2420
Joined: Wed Jan 03, 2018 6:52 pm

Re: Secure PDF

Post by TrackerSupp-Daniel » Tue Sep 03, 2019 9:32 pm

Hello guhkgjcgjh,

I have managed to reproduce this and report it to our development team, it seems to be related to the "changing allowed" selection box, and unfortunately, after these tests I found that the Editor has the same issue with forgetting the entire policy.
The Development team is working on this currently, and while I cannot provide any guarantees as of yet hopefully we can see this resolved for one of the next two builds.

In the meantime, I am sorry to say the only way around this is to manually fill in the policy each time.
I apologize for the inconveniences caused here.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

guhkgjcgjh
User
Posts: 5
Joined: Tue Sep 03, 2019 8:51 am

Re: Secure PDF

Post by guhkgjcgjh » Sun Sep 08, 2019 3:02 pm

Hi Daniel,

many thanks for the feedback.

Would you be so kind to inform us as soon it's resolved?

Thx & BR,

B

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13428
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Secure PDF

Post by Tracker Supp-Stefan » Mon Sep 09, 2019 3:26 pm

Hello guhkgjcgjh,

Just got confirmation from our devs that this has been fixed for build 333 - due to be released in the next few days!

Regards,
Stefan

guhkgjcgjh
User
Posts: 5
Joined: Tue Sep 03, 2019 8:51 am

Re: Secure PDF

Post by guhkgjcgjh » Mon Sep 16, 2019 7:50 am

Hi Stefan,

thanks. I tried with the Sept 10 built but encountered the same error.

Is the error now on my side ;-) ?

Thanks again & best regards,

B

User avatar
TrackerSupp-Daniel
Site Admin
Posts: 2420
Joined: Wed Jan 03, 2018 6:52 pm

Re: Secure PDF

Post by TrackerSupp-Daniel » Mon Sep 16, 2019 7:03 pm

Hello,

I have just double checked to verify, and it seems to be working as expected over here. It is possible that your settings carried over from the previous build, and that is leading to the issue there. Can you try customizing the options before running the tool:
image.png
and let me know if that helps?

If not, I would suggest you try reinstalling the application and test how it works after that.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

guhkgjcgjh
User
Posts: 5
Joined: Tue Sep 03, 2019 8:51 am

Re: Secure PDF

Post by guhkgjcgjh » Tue Sep 17, 2019 8:09 am

Hi there,

Thanks, it works nows. Topic can be closed.

BR,

B

User avatar
Radi - Tracker Supp
Site Admin
Posts: 384
Joined: Tue Mar 03, 2015 12:46 pm

Re: Secure PDF

Post by Radi - Tracker Supp » Tue Sep 17, 2019 8:24 am

:)

Post Reply