Context menu options missing Win10 Pro, PDF-X 317.1

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blwnhr
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Joined: Tue Apr 10, 2018 2:20 am

Context menu options missing Win10 Pro, PDF-X 317.1

Post by blwnhr » Tue Apr 10, 2018 4:23 am

We are running PDF-XChange Editor V6.0 build 317.1 in a corporate environment. In the change from Win7 to Win10 the context menu for merge PDF's has disappeared for all users. Is there a registry toggle to make this reappear?

I found our order confirmation, we paid for the 2 year maintenance plan, does that include version upgrades? This is valid until JUL-18, but I believe the serial is locked to V6 (current is V7 by the look

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Radi - Tracker Supp
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Joined: Tue Mar 03, 2015 12:46 pm

Re: Context menu options missing Win10 Pro, PDF-X 317.1

Post by Radi - Tracker Supp » Tue Apr 10, 2018 6:51 am

Hello blwnhr,

Welcome to our forums.

Please note that while your maintenance plan is active, you are entitled to use every minor and major version of the licensed product. You should be able to use your license key in the latest version of our products without any problems. You can also upgrade it to version 7 from the main page of your http://www.tracker-software.com account.

The context menu in Windows Explorer is enabled by our shell extensions. Please try to re-register our shell extensions using the instructions from the following knowledge base article and let us know if this solves the problem:
https://www.tracker-software.com/knowledgebase/395

Regards,
Radi

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