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nasi
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MAPI.dll missing

Sat Feb 24, 2018 10:15 am

I created some jobs in PDF-Tools. If I want so send a email automaticly this error appears. If i switch from Outlook 32bit to SMTP, i get a "handle missing" error.

OS: Win10 Prof 64bit
Mail: Outlook2016 32bit/ Exchange

[24.02.2018, 10:49:15] ----- Werkzeug "Send E-Mail" gestartet -----
[24.02.2018, 10:49:16] > E-Mail versenden
[24.02.2018, 10:49:16] Info: C:\Users\ss\Desktop\Angebot-20083.pdf: Verarbeitung von Dateien wurde begonnen
[24.02.2018, 10:49:16] Fehler: C:\Users\ss\Desktop\Angebot-20083.pdf: MAPI.DLL cannot be loaded.
[24.02.2018, 10:49:16] < E-Mail versenden
[24.02.2018, 10:49:16] > Zusammenfassung
[24.02.2018, 10:49:16] > Nicht erfolgreich verarbeitete Dateien: 1 von 1
[24.02.2018, 10:49:16] Info: C:\Users\ss\Desktop\Angebot-20083.pdf
[24.02.2018, 10:49:16] < Nicht erfolgreich verarbeitete Dateien: 1 von 1
[24.02.2018, 10:49:16] Info: Ergebnis der Ausführung: MAPI.DLL cannot be loaded
[24.02.2018, 10:49:16] < Zusammenfassung
 
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Re: MAPI.dll missing

Sat Feb 24, 2018 8:16 pm

Hi nasi,

Thanks for the post - Can you advise on the specific build of PDF-Tools you're running? It can be found under the About dialog.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
 
nasi
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Re: MAPI.dll missing

Mon Feb 26, 2018 1:57 pm

Build 323.2
 
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Tracker Supp-Stefan
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Re: MAPI.dll missing

Mon Feb 26, 2018 2:44 pm

Hello Nasi,

The current latest build of our products is 324.2 - so can you please test with that and let us know if the error is still there?

Thanks,
Stefan
 
nasi
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Re: MAPI.dll missing

Mon Feb 26, 2018 3:24 pm

successfully updated to 324.2, but still ...

[26.02.2018, 16:22:15] ----- Werkzeug "Lieferschein (Einzug)" gestartet -----
[26.02.2018, 16:22:26] > Dokumenteigenschaften ändern
[26.02.2018, 16:22:26] Info: Verarbeitung von Dateien wurde begonnen
[26.02.2018, 16:22:27] < Dokumenteigenschaften ändern
[26.02.2018, 16:22:27] > Dokument optimieren
[26.02.2018, 16:22:27] Info: Verarbeitung von Dateien wurde begonnen
[26.02.2018, 16:22:27] < Dokument optimieren
[26.02.2018, 16:22:27] > Dokumente speichern
[26.02.2018, 16:22:27] Info: Verarbeitung von Dateien wurde begonnen
[26.02.2018, 16:22:31] Info: \\wfs1\handel\Wuppertal\Lieferscheine\eingehend\WPT-Lieferschein(eingehend)-SS-26.02.2018-0.pdf: Datei erstellt
[26.02.2018, 16:22:31] Info: Verarbeitung von Dateien wurde begonnen
[26.02.2018, 16:22:35] Info: \\wfs1\handel\Wuppertal\Lieferscheine\eingehend\WPT-Lieferschein(eingehend)-SS-26.02.2018-1.pdf: Datei erstellt
[26.02.2018, 16:22:35] < Dokumente speichern
[26.02.2018, 16:22:35] > E-Mail versenden
[26.02.2018, 16:22:35] Info: \\wfs1\handel\Wuppertal\Lieferscheine\eingehend\WPT-Lieferschein(eingehend)-SS-26.02.2018-0.pdf: Verarbeitung von Dateien wurde begonnen
[26.02.2018, 16:22:35] Info: \\wfs1\handel\Wuppertal\Lieferscheine\eingehend\WPT-Lieferschein(eingehend)-SS-26.02.2018-1.pdf: Verarbeitung von Dateien wurde begonnen
[26.02.2018, 16:22:36] Fehler: \\wfs1\handel\Wuppertal\Lieferscheine\eingehend\WPT-Lieferschein(eingehend)-SS-26.02.2018-1.pdf: General MAPI failure.
[26.02.2018, 16:22:36] < E-Mail versenden
[26.02.2018, 16:22:36] > Zusammenfassung
[26.02.2018, 16:22:36] Info: Ergebnis der Ausführung: General MAPI failure
[26.02.2018, 16:22:36] < Zusammenfassung
 
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Tracker Supp-Stefan
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Re: MAPI.dll missing

Mon Feb 26, 2018 3:26 pm

Hello Nasi,

Which is the Mail CLient that you use (e.g. Outlook, Thunderbird)?
And have you tried to repair it's installation after the Creators Fall Update to Windows?

Regards,
Stefan
 
nasi
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Re: MAPI.dll missing

Mon Feb 26, 2018 3:51 pm

I use Outlook 2016 and i`ve done nothing like repair ...

I also searched the system for the mapi.dll, but i can`t find some.

Is there an executeable or issuse for repair?
 
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Re: MAPI.dll missing

Mon Feb 26, 2018 4:00 pm

Hello nasi,

You could try an online tutorial like this one:
https://www.companionlink.com/support/k ... 2013,_2016

With the Creators update windows is now handling file associations slightly differently, but repairing outlook should solve the mapi issue!

Regards,
Stefan
 
nasi
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Re: MAPI.dll missing

Mon Feb 26, 2018 4:08 pm

Thanks, i repaired by following your issuse, but still ...

[26.02.2018, 17:06:40] ----- Werkzeug "Lieferschein (Einzug)" gestartet -----
[26.02.2018, 17:06:47] > Dokumenteigenschaften ändern
[26.02.2018, 17:06:47] Info: Verarbeitung von Dateien wurde begonnen
[26.02.2018, 17:06:47] < Dokumenteigenschaften ändern
[26.02.2018, 17:06:47] > Dokument optimieren
[26.02.2018, 17:06:47] Info: Verarbeitung von Dateien wurde begonnen
[26.02.2018, 17:06:47] < Dokument optimieren
[26.02.2018, 17:06:47] > Dokumente speichern
[26.02.2018, 17:06:47] Info: Verarbeitung von Dateien wurde begonnen
[26.02.2018, 17:06:50] Info: \\wfs1\handel\Wuppertal\Lieferscheine\eingehend\WPT-Lieferschein(eingehend)-SS-26.02.2018-5.pdf: Datei erstellt
[26.02.2018, 17:06:50] < Dokumente speichern
[26.02.2018, 17:06:50] > E-Mail versenden
[26.02.2018, 17:06:50] Info: \\wfs1\handel\Wuppertal\Lieferscheine\eingehend\WPT-Lieferschein(eingehend)-SS-26.02.2018-5.pdf: Verarbeitung von Dateien wurde begonnen
[26.02.2018, 17:06:50] Fehler: \\wfs1\handel\Wuppertal\Lieferscheine\eingehend\WPT-Lieferschein(eingehend)-SS-26.02.2018-5.pdf: General MAPI failure.
[26.02.2018, 17:06:50] < E-Mail versenden
[26.02.2018, 17:06:50] > Zusammenfassung
[26.02.2018, 17:06:50] > Nicht erfolgreich verarbeitete Dateien: 1 von 1
[26.02.2018, 17:06:50] Info: \\wfs1\handel\Wuppertal\Lieferscheine\eingehend\WPT-Lieferschein(eingehend)-SS-26.02.2018-5.pdf
[26.02.2018, 17:06:50] < Nicht erfolgreich verarbeitete Dateien: 1 von 1
[26.02.2018, 17:06:50] Info: Ergebnis der Ausführung: General MAPI failure
[26.02.2018, 17:06:50] < Zusammenfassung
 
nasi
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Re: MAPI.dll missing

Mon Feb 26, 2018 4:09 pm

If i use the Editor and click "mail to", Outlook opens with the attached file.
 
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Re: MAPI.dll missing

Mon Feb 26, 2018 4:20 pm

Hello nasi,

Can you export and share your tool (the one with the non working e-mail feature) so that we can try it out here at our end?

Regards,
Stefan
 
nasi
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Re: MAPI.dll missing

Mon Feb 26, 2018 4:37 pm

It´s not the tool ... If i try the standard "send mail" tool, the same error ...

[26.02.2018, 17:36:01] ----- Werkzeug "E-Mail senden" gestartet -----
[26.02.2018, 17:36:03] > E-Mail versenden
[26.02.2018, 17:36:03] Info: C:\Users\ss\Desktop\Angebot-20083.pdf: Verarbeitung von Dateien wurde begonnen
[26.02.2018, 17:36:03] Fehler: C:\Users\ss\Desktop\Angebot-20083.pdf: General MAPI failure.
[26.02.2018, 17:36:03] < E-Mail versenden
[26.02.2018, 17:36:03] > Zusammenfassung
[26.02.2018, 17:36:03] > Nicht erfolgreich verarbeitete Dateien: 1 von 1
[26.02.2018, 17:36:03] Info: C:\Users\ss\Desktop\Angebot-20083.pdf
[26.02.2018, 17:36:03] < Nicht erfolgreich verarbeitete Dateien: 1 von 1
[26.02.2018, 17:36:03] Info: Ergebnis der Ausführung: General MAPI failure
[26.02.2018, 17:36:03] < Zusammenfassung
 
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TrackerSupp-Daniel
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Re: MAPI.dll missing

Mon Feb 26, 2018 5:44 pm

Hello Nasi,

if you click this button here you can choose the default mailing application, it should use the system default, but incases where it does not manually selecting the one to open can help as well.
Image
Could I ask you to open it and ensure you have your outlook account setup in here, and then select it and try again?
Image
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
 
nasi
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Re: MAPI.dll missing

Thu Mar 01, 2018 10:43 am

done 10000x times :D

mapi.JPG
 
nasi
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Re: MAPI.dll missing

Thu Mar 01, 2018 11:26 am

!!!UPDATE!!!

My own job/ tool still ends in an error, but the standard "send mail" tool is working now! If i have some time later this day, i try to create a completely new tool and try again.
 
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Re: MAPI.dll missing

Thu Mar 01, 2018 11:36 am

Thanks for the update Nasi!

Do let us know how it goes!

Cheers,
Stefan
 
nasi
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Re: MAPI.dll missing

Tue Mar 06, 2018 11:44 am

I made a new tool:
Test.zip


The scan works
Neues Dokument.pdf
, the file is saved at the folder, the watermark has been added and even the mailprocess starts ...

[06.03.2018, 12:38:06] ----- Werkzeug "Neues Werkzeug" gestartet -----
[06.03.2018, 12:38:21] > Wasserzeichen hinzufügen
[06.03.2018, 12:38:21] Info: Verarbeitung von Dateien wurde begonnen
[06.03.2018, 12:38:21] < Wasserzeichen hinzufügen
[06.03.2018, 12:38:21] > Dokumente speichern
[06.03.2018, 12:38:21] Info: Verarbeitung von Dateien wurde begonnen
[06.03.2018, 12:38:25] Info: C:\Users\ss\Desktop\test\Neues Dokument.pdf: Datei erstellt
[06.03.2018, 12:38:25] < Dokumente speichern
[06.03.2018, 12:38:25] > E-Mail versenden
[06.03.2018, 12:38:25] Info: C:\Users\ss\Desktop\test\Neues Dokument.pdf: Verarbeitung von Dateien wurde begonnen
[06.03.2018, 12:38:25] Fehler: C:\Users\ss\Desktop\test\Neues Dokument.pdf: General MAPI failure.
[06.03.2018, 12:38:25] < E-Mail versenden
[06.03.2018, 12:38:25] > Zusammenfassung
[06.03.2018, 12:38:25] > Nicht erfolgreich verarbeitete Dateien: 1 von 1
[06.03.2018, 12:38:25] Info: C:\Users\ss\Desktop\test\Neues Dokument.pdf
[06.03.2018, 12:38:25] < Nicht erfolgreich verarbeitete Dateien: 1 von 1
[06.03.2018, 12:38:25] Info: Ergebnis der Ausführung: General MAPI failure
[06.03.2018, 12:38:25] < Zusammenfassung
 
nasi
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Re: MAPI.dll missing

Tue Mar 06, 2018 11:48 am

If i choose the document by dialog, the mail will be sent, if i want to catch it automaticly is crashes ...
 
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Re: MAPI.dll missing

Wed Mar 07, 2018 10:49 am

Hello nasi ,

Can you please reattach the
Neues Dokument.pdf
and
Test.zip
from two posts up - as they seem to have been removed now!
And I will then ask one of our Tools experts to take a look and advise on what could be causing this!

Regards,
Stefan
 
nasi
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Re: MAPI.dll missing

Wed Mar 07, 2018 11:31 am

done!

Neues Dokument.pdf
(2.47 MiB) Downloaded 14 times

Test.zip
(2.61 KiB) Downloaded 19 times
 
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TrackerSupp-Daniel
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Re: MAPI.dll missing

Thu Mar 08, 2018 5:55 pm

Hi nasi,
Sorry for the delay, I just realized we forgot to follow up on this, a ticket was created
#4283: MAPI.dll is missing/causes crash with outlook 2016
The dev team will be looking in to this soon.
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
 
nasi
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Re: MAPI.dll missing

Fri Mar 09, 2018 10:33 am

Thanks :)

It looks like a wrong var in runtime. The process himself works with the GUI.
 
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Re: MAPI.dll missing  SOLVED

Fri Mar 09, 2018 1:33 pm

You are welcome Nasi,

As soon as there's any news in the ticket we will let you know!

Cheers,
Stefan

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