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SMTP not working

Posted: Thu Apr 06, 2017 9:47 am
by Compunited
Hi,


we've tried to use two different email provider but we are unable to send a pdf automatically. We need for our customer a solution to send pdfs unattended to a predefined email address. is it a limitation in the evaluation version? is there an error log somewhere
btw it would be nice to have a test settings button in the email form

Re: SMTP not working

Posted: Thu Apr 06, 2017 10:52 am
by Tracker Supp-Stefan
Hello Compunited,

Are you trying to use our end user Editor - or some other product?
Have you set up the SMTP settings properly and does another product work correctly with the same?

Regards,
Stefan

Re: SMTP not working

Posted: Thu Apr 06, 2017 2:59 pm
by Compunited
Hi Stefan
the smtp settings are working with outlook etc
we used the print testpage function in windows an we've done the testing with notepad. no error but also no email in the inbox. so its really hard to troubleshoot(thats why i've asked for a logfile)
Tracker Supp-Stefan wrote:Hello Compunited,

Are you trying to use our end user Editor - or some other product?
Have you set up the SMTP settings properly and does another product work correctly with the same?

Regards,
Stefan

Re: SMTP not working

Posted: Thu Apr 06, 2017 7:51 pm
by Patrick-Tracker Supp
Hello Compunited,

Can you please confirm what version and build you are running? You can find this information under Help> About.

Thank you!

Re: SMTP not working

Posted: Thu Apr 27, 2017 9:00 am
by Compunited
Sorry for the late reply. I couldn't continue at the customer.
I've set up a VM in azure
installed pdf xchange 6 std
configured smtp email like it is supposed by the email provider

No email is arriving at the destination and it's hard to debug since there is no logfile by pdf xchange

Re: SMTP not working

Posted: Thu Apr 27, 2017 9:03 am
by Compunited
since base64 isn't working i've attached the image files

Re: SMTP not working

Posted: Thu Apr 27, 2017 9:12 am
by Will - Tracker Supp
Hi Compunited,

Thanks for that - I see that you posted the Version info. above, but not the build. The build number can be found under the About tab of the Printing Preferences dialog.

Thanks,

Re: SMTP not working

Posted: Thu Apr 27, 2017 9:32 am
by Compunited
Build is 6.0.321

Re: SMTP not working  SOLVED

Posted: Thu Apr 27, 2017 11:30 am
by BigMike
Hi,
if you don't mind, could you test:
Port "465" with connection security "SSL/TLS" or "587" with "STARTTLS" as these are the default ports for SMTP servers. Your combination of port/protocol is unusual...

Re: SMTP not working

Posted: Fri Apr 28, 2017 7:25 am
by Will - Tracker Supp
Thanks for the post BigMike!

Compunited - I see that the topic has been marked as solved. Was this done by yourself, or was it in error?

Thanks,