PDF-XChange - Tracker PDF Viewer - TIFF-XChange - Image-XChange - XMF-XChange - Raster-XChange - Support

Moderators: TrackerSupp-Daniel, Tracker Support, Chris - Tracker Supp, Vasyl-Tracker Dev Team, Sean - Tracker, Tracker Supp-Stefan

 
PorterRockwell
User
Topic Author
Posts: 3
Joined: Thu Jul 05, 2018 7:37 pm

Updater ... Doesn't Work

Thu Jul 05, 2018 7:57 pm

I have tried ... oh, 7 or 8 times to download the latest PDF X-Change update. In every case, I get between 30 and 80 percent done and then the download fails.

I'm sure that part of the problem is that my Internet access is poor. Still, most downloaders can resume at the previous point of failure. Yours won't.

Isn't there some other way to get this update?

(On a related note, why do I have to download the whole thing? Why can't I just "update" the copy I have? Also, why does there appear to be two progress bars?)
 
User avatar
TrackerSupp-Daniel
Site Admin
Posts: 1121
Joined: Wed Jan 03, 2018 6:52 pm

Re: Updater ... Doesn't Work

Thu Jul 05, 2018 8:23 pm

Hello PorterRockwell,

This is curious, could you please send a screenshot of the error you see when the download fails?

A weak internet connection should not negatively impact the updater, it should attempt to recover when there are hiccups in the connection.

An alternative way to get this update is to download the full installer and simply run it overtop of the current, this will effectively update the software. You can download the appropriate product here: https://www.tracker-software.com/product/downloads

As for the dual progress bars, this is commonplace among many installers, the upper bar displays overall progress of the installation, the lower, is the progress for the current portion.
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
 
PorterRockwell
User
Topic Author
Posts: 3
Joined: Thu Jul 05, 2018 7:37 pm

Re: Updater ... Doesn't Work

Thu Jul 05, 2018 8:48 pm

Thanks for the reply. I guessed that was what the dual bars meant, but there were no labels so I wasn't sure.

OK ... I'll go for number 9. But I can tell you what they say. There is just a message in the box saying that the download failed.

Also ... when you write "install it overtop" ... Does that mean I just run the install without any uninstall at all? (I just downloaded the full package YESTERDAY. I'm a little surprised that there is an update that requires such a complete overhaul.)
 
PorterRockwell
User
Topic Author
Posts: 3
Joined: Thu Jul 05, 2018 7:37 pm

Re: Updater ... Doesn't Work

Thu Jul 05, 2018 9:27 pm

TrackerSupp-Daniel wrote:
Hello PorterRockwell,

This is curious, could you please send a screenshot of the error you see when the download fails?

A weak internet connection should not negatively impact the updater, it should attempt to recover when there are hiccups in the connection.


DownloadFail.jpg
 
User avatar
TrackerSupp-Daniel
Site Admin
Posts: 1121
Joined: Wed Jan 03, 2018 6:52 pm

Re: Updater ... Doesn't Work

Thu Jul 05, 2018 9:47 pm

PorterRockwell wrote:
Also ... when you write "install it overtop" ... Does that mean I just run the install without any uninstall at all? (I just downloaded the full package YESTERDAY. I'm a little surprised that there is an update that requires such a complete overhaul.)


Yes just simply running the new installer will perform the installation and remove unnecessary files in the process.
As for the size of the download Being as 326 is a new build release, much has indeed changed. The full version history is available here if you would like to look over the changes:
https://www.tracker-software.com/produc ... or/history

Have a good day!
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Who is online

Users browsing this forum: No registered users and 1 guest