Drag to scroll

For users with issues, or feature requests, on touchscreen devices.

Moderators: Tracker Support, TrackerSupp-Daniel, Sean - Tracker, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Tracker Supp-Stefan

Forum rules
For users with issues, or feature requests, on touchscreen devices.

DO NOT post your license/serial key, or your activation code - these forums, and all posts within, are public and we will be forced to immediately deactivate your license.

Please specify the specific name of the product in question, the Version and Build, then the issue/feature feature:

i.e.

PDF-XChange Editor, Version 5.5 Build 315.

Description of issue/request: "................."
Post Reply
thndracket
User
Posts: 4
Joined: Sat Mar 12, 2022 5:22 pm
Location: Pittsburgh PA USA

Drag to scroll

Post by thndracket »

When using PDF XChange on my Intel ComputeStick, I was able to drag my finger across the touchscreen monitor to scroll left/right or up/down. The compute stick went bad, so I installed v9 on a computer. All the hand tool finger drag functions work in all other programs (including Acrobat Reader DC) except this v9. Am I missing a setting somewhere? I've tried both the Touch UI and the Mouse UI, Exclusive Mode on/off, Autoscroll works fine, but dragging the Hand tool with my finger only moves the screen millimeters at a time.
=+*=+*=*+=*+=
Phillip.
User avatar
Paul - Tracker Supp
Site Admin
Posts: 5848
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: Drag to scroll

Post by Paul - Tracker Supp »

Hi thndracket

Can you give us some more detail on your device?
Is this s touchscreen or a touch pad?
What is the exact make and model of your device?

regards
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
thndracket
User
Posts: 4
Joined: Sat Mar 12, 2022 5:22 pm
Location: Pittsburgh PA USA

Re: Drag to scroll

Post by thndracket »

This is an Acer UT220HQL touchscreen monitor connected to a Lenovo ThinkCentre desktop. All touch commands work in all apps excep horizontal scrolling in PDF XChange 9.2 build 359.0 .
=+*=+*=*+=*+=
Phillip.
User avatar
TrackerSupp-Daniel
Site Admin
Posts: 5971
Joined: Wed Jan 03, 2018 6:52 pm

Re: Drag to scroll

Post by TrackerSupp-Daniel »

Hello, thndracket

Thank you for the clarification. Would it be at all possible for you to record a video, showing what you are doing here, the effect in our Editor, and how it works in another app, like MS Word?

Kind regards,
Daniel McIntyre - Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
thndracket
User
Posts: 4
Joined: Sat Mar 12, 2022 5:22 pm
Location: Pittsburgh PA USA

Re: Drag to scroll

Post by thndracket »

I have decided to consolidate computers, and so I have switched to an HP Envy desktop, and PDF Xchange works very well on it with the same monitor. So I don’t really need any help on this issue I don’t think but here is a video of the problem I was having...

Oh, apparently this forum doesn't accept mov or mp4 files. Maybe this link will work for a while...

https://www.icloud.com/attachment/?u=https%3A%2F%2Fcvws.icloud-content.com%2FB%2FAQTt_Vpc2kgv-xmurBzF4orYUdgqAUbfqJJOojOnZs2XkT3HbgZVzrh2%2F%24%7Bf%7D%3Fo%3DAmvl6QVD2z5EaCcR-6aPbsFhhOjXWgGivBQg2kzi0qxL%26v%3D1%26x%3D3%26a%3DCAogXIUirohkuLOFyk0JATOaAHcrvx6ZgW8Ak8FSr_2iMaQSeBCZ74zX-S8Ymf-Hq4MwIgEAKgkC6AMA_0kHgsJSBNhR2CpaBFXOuHZqJupGMbJuYuVrlq1fu5vrk5JWFd7M2XxyeLKxeEHwMJe4qkYEerptcibEsYIqHAgYyzcgIcmrA_Br16Ogxp_4VYWU0lJcYMhL0tD0m6CS2w%26e%3D1650163056%26fl%3D%26r%3DA8FE37AA-671B-4312-A4FB-B85510CA997B-1%26k%3D%24%7Buk%7D%26ckc%3Dcom.apple.largeattachment%26ckz%3DAF2624BF-44B8-4496-A2EC-38DD40B09D1B%26p%3D49%26s%3DN5zpiEvyudiCB5-NNCzM8v5SNZI&uk=bOsAIOy6Hop8NPgGHdpP9g&f=IMG_3919.MOV&sz=198605432
=+*=+*=*+=*+=
Phillip.
User avatar
Paul - Tracker Supp
Site Admin
Posts: 5848
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: Drag to scroll

Post by Paul - Tracker Supp »

Thanks Philip,

if it is working on the other PC with the same Touch Screen then as you say, it is likely something was specific to that particular combination of hardware and software. If it happens on the new device we definitely want to know and we'll dig deeper.

So, I propose we do indeed as you suggested and let this one be until or unless it becomes a problem for you.

cheers
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
thndracket
User
Posts: 4
Joined: Sat Mar 12, 2022 5:22 pm
Location: Pittsburgh PA USA

Re: Drag to scroll

Post by thndracket »

I agree. Thanks for you rapid responses.
=+*=+*=*+=*+=
Phillip.
User avatar
Tracker Supp-Stefan
Site Admin
Posts: 15286
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Drag to scroll

Post by Tracker Supp-Stefan »

:)
Post Reply