Touch keyboard not showing automatically on Windows 10

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Daniel1234
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Touch keyboard not showing automatically on Windows 10

Post by Daniel1234 » Sun Jun 16, 2019 3:00 pm

Hi,

In Windows 10 when in tablet mode and I touch on a text field, the touch keyboard does not pop up on the display. Rather I have to touch on the task bar to open it. It works in all other applications I am using, so I was wondering whether I missed some setting or so.

Kind regards,
Daniel

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TrackerSupp-Daniel
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Re: Touch keyboard not showing automatically on Windows 10

Post by TrackerSupp-Daniel » Mon Jun 17, 2019 6:16 pm

Hello Daniel1234,

The Editor uses the same ques to prompt the on-screen keyboard as most Microsoft application, and in testing these seem to be working fine over here. Can you first ensure that you are running the latest build (331.0) of the Editor. After verifying that, please try restarting the PC, and then check that the on-screen keyboard automatically pops up within both the Editor, and Notepad.

Let me know the results.
Daniel McIntyre
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Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
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Daniel1234
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Re: Touch keyboard not showing automatically on Windows 10

Post by Daniel1234 » Wed Jun 19, 2019 6:53 pm

Thanks! Yes, I am on the latest version. Restart seems to have done the trick. I'll report if it stops working again.

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TrackerSupp-Daniel
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Re: Touch keyboard not showing automatically on Windows 10

Post by TrackerSupp-Daniel » Wed Jun 19, 2019 9:47 pm

:D Keep us posted!
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Tracker Software Products (Canada) LTD

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JimmyD
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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD » Thu Oct 28, 2021 3:11 pm

I have the same issue on the latest build "version 9.2.358.0 release - 25-10-2021", on Windows 11.

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Paul - Tracker Supp
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Re: Touch keyboard not showing automatically on Windows 10

Post by Paul - Tracker Supp » Fri Oct 29, 2021 4:35 pm

Hi Jimmy,

I assume you have done a test PC restart and still see this?
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JimmyD
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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD » Sun Oct 31, 2021 9:58 am

Paul - Tracker Supp wrote:
Fri Oct 29, 2021 4:35 pm
Hi Jimmy,

I assume you have done a test PC restart and still see this?
Yes, I did all that, and the issue is still there.

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John - Tracker Supp
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Re: Touch keyboard not showing automatically on Windows 10

Post by John - Tracker Supp » Sun Oct 31, 2021 10:15 am

Understood - thanks for the updated info. As previously mentioned we are now actively working with Touchscreen devices within the development team to improve Touchscreen support.

Your patience is appreciated.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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JimmyD
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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD » Sun Oct 31, 2021 11:39 am

John - Tracker Supp wrote:
Sun Oct 31, 2021 10:15 am
Understood - thanks for the updated info. As previously mentioned we are now actively working with Touchscreen devices within the development team to improve Touchscreen support.

Your patience is appreciated.
Many thanks again. I just purchased a Pro License + 3 pear maintenance, because of this news.

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Re: Touch keyboard not showing automatically on Windows 10

Post by John - Tracker Supp » Sun Oct 31, 2021 4:10 pm

Excellent news - thanks Jimmy.

I will do my utmost to ensure your confidence is not misplaced.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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JimmyD
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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD » Wed Nov 03, 2021 7:28 am

Thank you.

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Re: Touch keyboard not showing automatically on Windows 10

Post by John - Tracker Supp » Wed Nov 03, 2021 7:56 am

Pleasure !
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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JimmyD
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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD » Fri Nov 05, 2021 3:10 pm

For some strange reason, my touch keyboard automatically shows up again.

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Re: Touch keyboard not showing automatically on Windows 10

Post by John - Tracker Supp » Fri Nov 05, 2021 3:12 pm

The power of positive thinking Jimmy ! :)
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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JimmyD
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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD » Sun Nov 07, 2021 1:27 pm

Now I'm facing this issue again.

I suspect it might be triggered by device orientation (portrait/landscape) change.

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Re: Touch keyboard not showing automatically on Windows 10

Post by John - Tracker Supp » Mon Nov 08, 2021 7:06 am

Hi Jimmie,

Can you please email us (support@tracker-software.com) with a sample file and explanation and a link back to this forum post for reference.

Thank you.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

JimmyD
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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD » Tue Nov 09, 2021 9:24 pm

The issue is not file dependent. It happens on input fields of the app itself, such as Quick Launch, Search, Find, etc.

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TrackerSupp-Daniel
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Re: Touch keyboard not showing automatically on Windows 10

Post by TrackerSupp-Daniel » Tue Nov 09, 2021 10:36 pm

Hello, JimmyD

Thank you for confirming that. Locally we have still been unable to reproduce the issue, but Our devs are working on a few items that may help in some fringe cases. On that note, if you could try to record a video of the issue as it happens (preferably with a handheld device, so we can see your hand motions as well), that would be immensely helpful in troubleshooting further. If that is not possible, please confirm if, when you tap on a text entry field, do any items on the screen reposition themselves, and do you perhaps see the thin "dropshadow" that appears at the edges of the keyboard normally?

I have also created a ticket to keep better track of this issue now, going forward, as it is an important area. As soon as you can provide me with the extra details needed, we can focus on this more heavily.

RT#5799: Bug: Touch Keyboard does not appear.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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