Touch keyboard not showing automatically on Windows 10

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Daniel1234
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Touch keyboard not showing automatically on Windows 10

Post by Daniel1234 »

Hi,

In Windows 10 when in tablet mode and I touch on a text field, the touch keyboard does not pop up on the display. Rather I have to touch on the task bar to open it. It works in all other applications I am using, so I was wondering whether I missed some setting or so.

Kind regards,
Daniel
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TrackerSupp-Daniel
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Re: Touch keyboard not showing automatically on Windows 10

Post by TrackerSupp-Daniel »

Hello Daniel1234,

The Editor uses the same ques to prompt the on-screen keyboard as most Microsoft application, and in testing these seem to be working fine over here. Can you first ensure that you are running the latest build (331.0) of the Editor. After verifying that, please try restarting the PC, and then check that the on-screen keyboard automatically pops up within both the Editor, and Notepad.

Let me know the results.
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Re: Touch keyboard not showing automatically on Windows 10

Post by Daniel1234 »

Thanks! Yes, I am on the latest version. Restart seems to have done the trick. I'll report if it stops working again.
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Re: Touch keyboard not showing automatically on Windows 10

Post by TrackerSupp-Daniel »

:D Keep us posted!
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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD »

I have the same issue on the latest build "version 9.2.358.0 release - 25-10-2021", on Windows 11.
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Re: Touch keyboard not showing automatically on Windows 10

Post by Paul - Tracker Supp »

Hi Jimmy,

I assume you have done a test PC restart and still see this?
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JimmyD
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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD »

Paul - Tracker Supp wrote: Fri Oct 29, 2021 4:35 pm Hi Jimmy,

I assume you have done a test PC restart and still see this?
Yes, I did all that, and the issue is still there.
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Re: Touch keyboard not showing automatically on Windows 10

Post by John - Tracker Supp »

Understood - thanks for the updated info. As previously mentioned we are now actively working with Touchscreen devices within the development team to improve Touchscreen support.

Your patience is appreciated.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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JimmyD
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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD »

John - Tracker Supp wrote: Sun Oct 31, 2021 10:15 am Understood - thanks for the updated info. As previously mentioned we are now actively working with Touchscreen devices within the development team to improve Touchscreen support.

Your patience is appreciated.
Many thanks again. I just purchased a Pro License + 3 pear maintenance, because of this news.
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Re: Touch keyboard not showing automatically on Windows 10

Post by John - Tracker Supp »

Excellent news - thanks Jimmy.

I will do my utmost to ensure your confidence is not misplaced.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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JimmyD
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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD »

Thank you.
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Re: Touch keyboard not showing automatically on Windows 10

Post by John - Tracker Supp »

Pleasure !
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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JimmyD
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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD »

For some strange reason, my touch keyboard automatically shows up again.
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Re: Touch keyboard not showing automatically on Windows 10

Post by John - Tracker Supp »

The power of positive thinking Jimmy ! :)
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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JimmyD
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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD »

Now I'm facing this issue again.

I suspect it might be triggered by device orientation (portrait/landscape) change.
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Re: Touch keyboard not showing automatically on Windows 10

Post by John - Tracker Supp »

Hi Jimmie,

Can you please email us (support@pdf-xchange.com) with a sample file and explanation and a link back to this forum post for reference.

Thank you.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD »

The issue is not file dependent. It happens on input fields of the app itself, such as Quick Launch, Search, Find, etc.
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TrackerSupp-Daniel
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Re: Touch keyboard not showing automatically on Windows 10

Post by TrackerSupp-Daniel »

Hello, JimmyD

Thank you for confirming that. Locally we have still been unable to reproduce the issue, but Our devs are working on a few items that may help in some fringe cases. On that note, if you could try to record a video of the issue as it happens (preferably with a handheld device, so we can see your hand motions as well), that would be immensely helpful in troubleshooting further. If that is not possible, please confirm if, when you tap on a text entry field, do any items on the screen reposition themselves, and do you perhaps see the thin "dropshadow" that appears at the edges of the keyboard normally?

I have also created a ticket to keep better track of this issue now, going forward, as it is an important area. As soon as you can provide me with the extra details needed, we can focus on this more heavily.

RT#5799: Bug: Touch Keyboard does not appear.

Kind regards,
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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD »

TrackerSupp-Daniel wrote: Tue Nov 09, 2021 10:36 pm please confirm if, when you tap on a text entry field, do any items on the screen reposition themselves, and do you perhaps see the thin "dropshadow" that appears at the edges of the keyboard normally?
RT#5799: Bug: Touch Keyboard does not appear.
When this happens, the border of text entry field gets highlighted, but nothing happens to the keyboard area.
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Re: Touch keyboard not showing automatically on Windows 10

Post by Tracker Supp-Stefan »

Hello JimmyD,

Thanks for the additional info.
You mentioned above that this might be affected/triggered by device orientation. Have you noticed whether that definitely has or has no effect?

Kind regards,
Stefan
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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD »

Tracker Supp-Stefan wrote: Thu Jan 13, 2022 12:43 pm Thanks for the additional info.
You mentioned above that this might be affected/triggered by device orientation. Have you noticed whether that definitely has or has no effect?
The last time it happened I didn't rotate the device, but I noticed that I got the touch keyboard popping up again, when I opened a new document from explorer, but I'm not 100% sure if it was because I switched app or opened a document.
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Re: Touch keyboard not showing automatically on Windows 10

Post by Tracker Supp-Stefan »

Hello JimmyD,

Thanks for the extra info! I will include it in the ticket so that our devs have all the info in one place when they look at this!

Kind regards,
Stefan
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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD »

I still face this issue of the touch keyboard not popping up, more often than not, in most input boxes.
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TrackerSupp-Daniel
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Re: Touch keyboard not showing automatically on Windows 10

Post by TrackerSupp-Daniel »

Hello, JimmyD

I have contacted the Dev team on this and the priority on the ticket has been raised again. Unfortunately we still have not found a fix for this on out end.

Kind regards,
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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD »

Thanks.
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Touch keyboard not showing automatically on Windows 10

Post by TrackerSupp-Daniel »

:)
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Re: Touch keyboard not showing automatically on Windows 10

Post by Paul - Tracker Supp »

Hi JimmyD,

we want you to grab debugview logs for this issue. It is the same process as we ask you here: viewtopic.php?t=37556#p162962

For each case, start dbgview, reproduce the issue, then send us the dbgview logs.

please and thanks
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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD »

I will do the debug thing later this week.
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Touch keyboard not showing automatically on Windows 10

Post by Tracker Supp-Stefan »

:)
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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD »

The latest build with the big touch improvements still has this issue.

Could you send me a recent test build to debug? Since due to my fault, I didn't do the debug thing last time.
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Re: Touch keyboard not showing automatically on Windows 10

Post by Paul - Tracker Supp »

Hi Jimmy,

we don't have test builds, we would need you to test whatever is "current". Today it's 9.5.366.0. Grab the latest anytime from the Downloads page: https://www.pdf-xchange.com/product/downloads
Best regards

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Re: Touch keyboard not showing automatically on Windows 10

Post by JimmyD »

Paul - Tracker Supp wrote: Mon Dec 19, 2022 4:32 pm we don't have test builds,
I wrongly assumed so, because of this comment.
Paul - Tracker Supp wrote: Thu Sep 01, 2022 3:57 pm Can you please download this test build, try to reproduce the problem with zooming, and make a log with DbgView (it should be started before editor).
https://forum.pdf-xchange.com/viewtopic.php?p=162962#p162962
Paul - Tracker Supp wrote: Mon Dec 19, 2022 4:32 pm we would need you to test whatever is "current". Today it's 9.5.366.0.
That's the version I'm reporting about. I will do the debug soon.
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Re: Touch keyboard not showing automatically on Windows 10

Post by TrackerSupp-Daniel »

Hello, JimmyD

We are looking forward to the results of that debug on this end, since we still cannot reproduce the issue with any of our test devices, but I recognize with the holidays coming up, that may see a delay. We hope you have an excellent holiday season, and are looking forward to hearing from you in January!

Kind regards,
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Re: Touch keyboard not showing automatically on Windows 10

Post by Loki@99 »

Hi,

I also have the same issue. Touch keyboard isn't displayed when touching text fields.

PDF-XChange Editor 10.1.3 Build 383
Windows 11 23H2 22631.2861

Device: Huawei Matebook E 2022 used without keyboard

Thanks for investigating,
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Re: Touch keyboard not showing automatically on Windows 10

Post by TrackerSupp-Daniel »

Hello, Loki@99

Thank you for the additional report. We are still unable to reproduce the issue here locally, unless there is some form of keyboard connected preventing windows from opening the onscreen keyboard. Just to be sure, when next this happens in our software, can you immediately open notepad to see if the same happens there and confirm that the issue truly is exclusive to our software?
I am afraid that I do not have access to any Huawei devices locally to test with, so my tests are incomplete, but I will pass this information on the the dev team.

Kind regards,
Dan McIntyre - Support Technician
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Re: Touch keyboard not showing automatically on Windows 10

Post by Loki@99 »

TrackerSupp-Daniel wrote: Mon Dec 18, 2023 5:11 pm Hello, Loki@99

Thank you for the additional report. We are still unable to reproduce the issue here locally, unless there is some form of keyboard connected preventing windows from opening the onscreen keyboard. Just to be sure, when next this happens in our software, can you immediately open notepad to see if the same happens there and confirm that the issue truly is exclusive to our software?
I am afraid that I do not have access to any Huawei devices locally to test with, so my tests are incomplete, but I will pass this information on the the dev team.

Kind regards,
Hi Daniel,

There is no issue with Notepad.

Let me know if there is something I can do to help you investigate,
Thanks,
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Re: Touch keyboard not showing automatically on Windows 10

Post by Tracker Supp-Stefan »

Hello Loki@99,

Thanks for doing the test and letting us know of the result!
We will pass this info to our colleagues in the dev team and post back here as soon as we have some further advice!
Kind regards,
Stefan
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