I reformatted my tablet and lost settings

For users with issues, or feature requests, on touchscreen devices.

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For users with issues, or feature requests, on touchscreen devices.

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PDF-XChange Editor, Version 5.5 Build 315.

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Lighthouse_Foundation
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Joined: Mon Oct 08, 2018 2:47 pm

I reformatted my tablet and lost settings

Post by Lighthouse_Foundation » Tue Sep 08, 2020 2:04 am

I had to reformat my Lenovo tablet PC running Windows 10 and re-install PDF Xchange Editor. All settings reverted to default. Previously I configured PDF Xchange Editor so that only the menu bar was showing. This is all I need since the only thing I read on it are PDF files. I don't want the buttons taking up space on the screen.
pdfx.JPG
How do I set it so that I only see the menu bar?

Also, I somehow lost the ability to scroll with my finger on either side of the document. I can scroll through one page only, but not the whole document.

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Paul - Tracker Supp
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Re: I reformatted my tablet and lost settings

Post by Paul - Tracker Supp » Tue Sep 08, 2020 3:08 pm

HI Lighthouse_Foundation,

if you double click on the title of any of the ribbons, they will be hidden until you again click them to use. Another double click on the title will restore the ribbon to full size:
HideRibons.gif
I'm not sure if the animation shows it properly.

Regards the scrolling, do you have the Touch UI enabled?
image.png
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Paul O'Rorke
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Lighthouse_Foundation
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Posts: 23
Joined: Mon Oct 08, 2018 2:47 pm

Re: I reformatted my tablet and lost settings

Post by Lighthouse_Foundation » Wed Sep 09, 2020 3:32 pm

Thank you for your prompt reply. I can't double click because there is no mouse attached. When I press and hold I see:


Capture1.JPG

Is there a way to remove the button from there?


As far as scrolling with my index finger, yes, Touch UI is enabled. I created a (very poorly done) video showing what happens when I try to scroll with my finger here: https://youtu.be/cELtjxgGN0k

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TrackerSupp-Daniel
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Re: I reformatted my tablet and lost settings

Post by TrackerSupp-Daniel » Wed Sep 09, 2020 6:01 pm

Hi, Lighthouse_Foundation

even without a mouse, you should be able to simply double tap on any tab title to collapse them, you can also use the small arrow on the right of the ribbon to collapse them with a single click:
image.png
Back to scrolling, if you can only scroll a single page, it sounds as though you have "single page mode" enabled. You can switch to "continuous" mode from the View tab:
image1.png
That should allow you to scroll as normal.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Lighthouse_Foundation
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Posts: 23
Joined: Mon Oct 08, 2018 2:47 pm

Re: I reformatted my tablet and lost settings

Post by Lighthouse_Foundation » Thu Sep 10, 2020 3:18 pm

Once again Tracker Software excellent customer support provided the answer. Many thanks.

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TrackerSupp-Daniel
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Joined: Wed Jan 03, 2018 6:52 pm

I reformatted my tablet and lost settings

Post by TrackerSupp-Daniel » Thu Sep 10, 2020 6:56 pm

:)
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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