How do I use the side scroll feature?

For users with issues, or feature requests, on touchscreen devices.

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For users with issues, or feature requests, on touchscreen devices.

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Lighthouse_Foundation
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How do I use the side scroll feature?

Post by Lighthouse_Foundation » Sun Dec 29, 2019 9:36 pm

I use PDF-Xchange Editor version 7.0 on a Lenovo ThinkPad tablet PC. If I'm reading a very large document and I want to scroll quickly through dozens or even hundreds of pages, I thought I could grab that square along the righthand side scroll bar and move it up and down.

scroll.PNG
scroll.PNG (12.44 KiB) Viewed 820 times
But no matter what I do with my finger or a stylus, I can't get that square to move. Sometimes it turns yellow, and I don't know what that means, but in no case am I able to move it up and down in order to scroll quickly through a large document.

What am I doing wrong?

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TrackerSupp-Daniel
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Re: How do I use the side scroll feature?

Post by TrackerSupp-Daniel » Mon Dec 30, 2019 8:26 pm

Hello Lighthouse,

The Scroll feature should work normally whether being operated with touch or mouse.
The yellow highlight you mentioned seems like it could be caused by some windows "Ease of access" options. Please try disabling assistive touch or possibly read out loud if enabled in windows and then see if this works properly for you.

After that my advice is to ensure that Windows itself is fully updated. If that does not help, please update our software, as we are now in version 8 (build 335.0) and this issue does not seem to happen on this end for me on any of our touch devices.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Lighthouse_Foundation
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Re: How do I use the side scroll feature?

Post by Lighthouse_Foundation » Thu Jan 02, 2020 7:25 pm

Thank you for your reply. I upgraded to version 8 but I think my problem is lack of horsepower. This tablet is limping along with 2GB of memory and a 1.80 GHz processor. I am guessing that scrolling through that many pages requires more resources than this tablet can provide. It's not something I frequently need to do.

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TrackerSupp-Daniel
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Re: How do I use the side scroll feature?

Post by TrackerSupp-Daniel » Thu Jan 02, 2020 8:30 pm

HelloLighthouse,

While the hardware limitations could have an effect on responsiveness, it should not prevent it from working entirely. Can you confirm if scrolling like this at least works in smaller documents, or is it still unresponsive?

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Lighthouse_Foundation
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Posts: 23
Joined: Mon Oct 08, 2018 2:47 pm

Re: How do I use the side scroll feature?

Post by Lighthouse_Foundation » Tue Jan 07, 2020 4:59 pm

I am still not able to use the scroll feature. See attached video. Maybe I'm doing something wrong. https://youtu.be/ajwEyP8KRfI

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TrackerSupp-Daniel
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Re: How do I use the side scroll feature?

Post by TrackerSupp-Daniel » Tue Jan 07, 2020 6:45 pm

Hello Lighthouse,
Thank you for the video, It is certainly odd that you cannot grab it at all. Might I suggest enabling the "touch optimized UI"? This makes many items, including the scrollbar larger so that they are easier to grab, perhaps that would help?
image.png
Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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