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For users with issues, or feature requests, on touchscreen devices.

DO NOT post your license/serial key, or your activation code - these forums, and all posts within, are public and we will be forced to immediately deactivate your license.

Please specify the specific name of the product in question, the Version and Build, then the issue/feature feature:

i.e.

PDF-XChange Editor, Version 5.5 Build 315.

Description of issue/request: "................."
 
JimmyD
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Sidebar panes (such as Bookmarks) are not usable with touch

Tue Dec 04, 2018 3:06 pm

PDF-XChange Editor, Version 7.0 (Build 327.1).

Dear developers,

I was very excited to hear about the touch improvements you added last year, but was very disappointed with the eventual implementation. Since I got my Surface Pro, I sadly had to switch away from PDFX as my daily driver.

Here are the main issues I face,

1) Scrolling through the sidebar panes (such as Bookmarks) with one finger, will inadvertently move the items around, unless you use two fingers or the scrollbar.

2) The Search pane is not scrollable with any finger, unless you use the scrollbar.

3) Long pressing on the items in the sidebar panes (such as Bookmarks) for the context menu, inadvertently activates the first menu item under your finger, after you release it. Why don't they behave like the context menu of the Search pane, where the menu stays open after you release it without activating any command?


Hopefully these issues will be resolved soon, thanks in advance.
 
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TrackerSupp-Daniel
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Re: Sidebar panes (such as Bookmarks) are not usable with touch

Tue Dec 04, 2018 7:51 pm

Hello JimmyD,

Thank you for the post, I have compiled these into a development ticket:
RT#4575: Touch Improvements

I cannot provide a timeline on these improvements, but I can guarantee that they will be looked at when time allows.
Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
 
JimmyD
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Re: Sidebar panes (such as Bookmarks) are not usable with touch

Wed Dec 05, 2018 1:20 am

Many thanks.
 
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TrackerSupp-Daniel
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Re: Sidebar panes (such as Bookmarks) are not usable with touch

Wed Dec 05, 2018 1:20 am

:)
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
 
JimmyD
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Re: Sidebar panes (such as Bookmarks) are not usable with touch

Wed Dec 05, 2018 2:56 am

Btw, other areas of PDFX, such as the Recent Files screen, also suffer from these touch issues.
 
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TrackerSupp-Daniel
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Re: Sidebar panes (such as Bookmarks) are not usable with touch

Wed Dec 05, 2018 7:14 pm

Hello JimmyD,

Thank you for pointing that out, I have included this information in the ticket as well.

Best Regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
 
JimmyD
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Joined: Sun Mar 27, 2016 7:01 am

Re: Sidebar panes (such as Bookmarks) are not usable with touch

Wed Dec 05, 2018 7:56 pm

I found another issue.

With the device in portrait mode, during fullscreen, initially, 1 finger scrolling through documents doesn't work, until after you do a 2 finger scroll. And even then, it stops working after a while.
 
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TrackerSupp-Daniel
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Re: Sidebar panes (such as Bookmarks) are not usable with touch

Wed Dec 05, 2018 10:07 pm

Hello JimmyD,

Thank you for the report, This is an issue we are aware of and are already working to resolve. I do not have a timeline for a fix, and apologize for the inconvenience in the meantime.

Regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
 
JimmyD
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Posts: 37
Joined: Sun Mar 27, 2016 7:01 am

Re: Sidebar panes (such as Bookmarks) are not usable with touch

Thu Dec 06, 2018 12:11 pm

Preferences screen, Customize Toolbars screen and probably most other areas of the app also suffer from touch scrolling issues.
I hope didn't sound too negative, since I really appreciate PDFX, your quick responses and the hard work you all do.

Anyway, I'm looking forward to the improvements.
 
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TrackerSupp-Daniel
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Re: Sidebar panes (such as Bookmarks) are not usable with touch

Thu Dec 06, 2018 5:07 pm

Hello JimmyD,

Thank you again for the added information, I have modified the ticket to now reflect that nearly all scrolling menus in the Editor suffer from this issue. Do not worry, we appreciate the error reports, every error report is a building block to improve ourselves with.

Kind regards!
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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