Sidebar panes (such as Bookmarks) are not usable with touch
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For users with issues, or feature requests, on touchscreen devices.
DO NOT post your license/serial key, or your activation code - these forums, and all posts within, are public and we will be forced to immediately deactivate your license.
Please specify the specific name of the product in question, the Version and Build, then the issue/feature feature:
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Description of issue/request: "................."
Sidebar panes (such as Bookmarks) are not usable with touch
PDF-XChange Editor, Version 7.0 (Build 327.1).
Dear developers,
I was very excited to hear about the touch improvements you added last year, but was very disappointed with the eventual implementation. Since I got my Surface Pro, I sadly had to switch away from PDFX as my daily driver.
Here are the main issues I face,
1) Scrolling through the sidebar panes (such as Bookmarks) with one finger, will inadvertently move the items around, unless you use two fingers or the scrollbar.
2) The Search pane is not scrollable with any finger, unless you use the scrollbar.
3) Long pressing on the items in the sidebar panes (such as Bookmarks) for the context menu, inadvertently activates the first menu item under your finger, after you release it. Why don't they behave like the context menu of the Search pane, where the menu stays open after you release it without activating any command?
Hopefully these issues will be resolved soon, thanks in advance.
Dear developers,
I was very excited to hear about the touch improvements you added last year, but was very disappointed with the eventual implementation. Since I got my Surface Pro, I sadly had to switch away from PDFX as my daily driver.
Here are the main issues I face,
1) Scrolling through the sidebar panes (such as Bookmarks) with one finger, will inadvertently move the items around, unless you use two fingers or the scrollbar.
2) The Search pane is not scrollable with any finger, unless you use the scrollbar.
3) Long pressing on the items in the sidebar panes (such as Bookmarks) for the context menu, inadvertently activates the first menu item under your finger, after you release it. Why don't they behave like the context menu of the Search pane, where the menu stays open after you release it without activating any command?
Hopefully these issues will be resolved soon, thanks in advance.
- TrackerSupp-Daniel
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Re: Sidebar panes (such as Bookmarks) are not usable with touch
Hello JimmyD,
Thank you for the post, I have compiled these into a development ticket:
RT#4575: Touch Improvements
I cannot provide a timeline on these improvements, but I can guarantee that they will be looked at when time allows.
Kind regards,
Thank you for the post, I have compiled these into a development ticket:
RT#4575: Touch Improvements
I cannot provide a timeline on these improvements, but I can guarantee that they will be looked at when time allows.
Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
Support Technician
Tracker Software Products (Canada) LTD
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
- TrackerSupp-Daniel
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Re: Sidebar panes (such as Bookmarks) are not usable with touch

Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
Support Technician
Tracker Software Products (Canada) LTD
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
Re: Sidebar panes (such as Bookmarks) are not usable with touch
Btw, other areas of PDFX, such as the Recent Files screen, also suffer from these touch issues.
- TrackerSupp-Daniel
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Re: Sidebar panes (such as Bookmarks) are not usable with touch
Hello JimmyD,
Thank you for pointing that out, I have included this information in the ticket as well.
Best Regards,
Thank you for pointing that out, I have included this information in the ticket as well.
Best Regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
Support Technician
Tracker Software Products (Canada) LTD
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
Re: Sidebar panes (such as Bookmarks) are not usable with touch
I found another issue.
With the device in portrait mode, during fullscreen, initially, 1 finger scrolling through documents doesn't work, until after you do a 2 finger scroll. And even then, it stops working after a while.
With the device in portrait mode, during fullscreen, initially, 1 finger scrolling through documents doesn't work, until after you do a 2 finger scroll. And even then, it stops working after a while.
- TrackerSupp-Daniel
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Re: Sidebar panes (such as Bookmarks) are not usable with touch
Hello JimmyD,
Thank you for the report, This is an issue we are aware of and are already working to resolve. I do not have a timeline for a fix, and apologize for the inconvenience in the meantime.
Regards,
Thank you for the report, This is an issue we are aware of and are already working to resolve. I do not have a timeline for a fix, and apologize for the inconvenience in the meantime.
Regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
Support Technician
Tracker Software Products (Canada) LTD
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
Re: Sidebar panes (such as Bookmarks) are not usable with touch
Preferences screen, Customize Toolbars screen and probably most other areas of the app also suffer from touch scrolling issues.
I hope didn't sound too negative, since I really appreciate PDFX, your quick responses and the hard work you all do.
Anyway, I'm looking forward to the improvements.
I hope didn't sound too negative, since I really appreciate PDFX, your quick responses and the hard work you all do.
Anyway, I'm looking forward to the improvements.
- TrackerSupp-Daniel
- Site Admin
- Posts: 1802
- Joined: Wed Jan 03, 2018 6:52 pm
Re: Sidebar panes (such as Bookmarks) are not usable with touch
Hello JimmyD,
Thank you again for the added information, I have modified the ticket to now reflect that nearly all scrolling menus in the Editor suffer from this issue. Do not worry, we appreciate the error reports, every error report is a building block to improve ourselves with.
Kind regards!
Thank you again for the added information, I have modified the ticket to now reflect that nearly all scrolling menus in the Editor suffer from this issue. Do not worry, we appreciate the error reports, every error report is a building block to improve ourselves with.
Kind regards!
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
Support Technician
Tracker Software Products (Canada) LTD
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
Re: Sidebar panes (such as Bookmarks) are not usable with touch
JimmyD wrote: ↑Tue Dec 04, 2018 3:06 pmPDF-XChange Editor, Version 7.0 (Build 327.1).
Dear developers,
I was very excited to hear about the touch improvements you added last year, but was very disappointed with the eventual implementation. Since I got my Surface Pro, I sadly had to switch away from PDFX as my daily driver.
Here are the main issues I face,
1) Scrolling through the sidebar panes (such as Bookmarks) with one finger, will inadvertently move the items around, unless you use two fingers or the scrollbar.
2) The Search pane is not scrollable with any finger, unless you use the scrollbar.
3) Long pressing on the items in the sidebar panes (such as Bookmarks) for the context menu, inadvertently activates the first menu item under your finger, after you release it. Why don't they behave like the context menu of the Search pane, where the menu stays open after you release it without activating any command?
Hopefully these issues will be resolved soon, thanks in advance.
I HAVE THE SAME ISSUE and WANT THIS FEATURE...
I have a touch screen monitor and I am a regular user of pdf xchanger.
I need a feature to disable the bookmark “drag and rearrangement” option because I will be reading on my touch screen and when I try to scroll the bookmarks PANE by TOUCH, it is rearranging the bookmarks, rather than scrolling up/down....
please provide an option to turn off bookmark rearrrrangemets by drag and drop so that TOUCH USERS can benefit....
- Tracker Supp-Stefan
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Re: Sidebar panes (such as Bookmarks) are not usable with touch
Hello Hafeesh,
Welcome to our forums.
Please try the "Touch Optimized" UI - and let us know if that works better for you!
Regards,
Stefan
Welcome to our forums.
Please try the "Touch Optimized" UI - and let us know if that works better for you!
Regards,
Stefan
Re: Sidebar panes (such as Bookmarks) are not usable with touch
No it does not...
I had enabled the touch UI from the top right corner..
It is still draggin the bookmark, when I try to scroll the bookmark panel by touch...
see the attached screenshot
I had enabled the touch UI from the top right corner..
It is still draggin the bookmark, when I try to scroll the bookmark panel by touch...
see the attached screenshot
- Tracker Supp-Stefan
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Re: Sidebar panes (such as Bookmarks) are not usable with touch
Hello Hafeesh,
I am posting here so that anyone else reading this is aware, that we also discussed this over e-mails. And as explained there - I've passed this to our UI developers so that they can see how we can improve the experience on touch enabled devices!
Regards,
Stefan
I am posting here so that anyone else reading this is aware, that we also discussed this over e-mails. And as explained there - I've passed this to our UI developers so that they can see how we can improve the experience on touch enabled devices!
Regards,
Stefan